Customer Service Specialist - Work From Home

About Us

For over half a century, we’ve been dedicated to protecting working families by making sure they have access to the benefits and support they need. Partnering with thousands of unions and associations across North America, we proudly operate with a 100% union label—something no other organization in our industry can claim. Our commitment is simple: to provide families with peace of mind, built on trust, consistency, and care.

The Opportunity

This is not just another remote job—it’s an opportunity to build a lasting career with real impact. You’ll be working with union members who have already shown interest in learning more about their benefits. Your role is to guide them, answer their questions, and ensure they clearly understand their options.

Day to day, you’ll connect with members via phone or video calls, schedule and conduct consultations, explain benefit programs, and handle follow-up and paperwork. Every call you make matters—because the protection you help provide directly strengthens the security of hardworking families.

Why You’ll Love This Role

• Earn as You Grow – Weekly pay with bonuses (average first year income ~$55K)

• Career Pathways – Clear advancement into leadership and management roles

• Work-Life Balance – Flexible scheduling to fit your lifestyle

• Remote Freedom – 100% virtual with full digital support

• Financial Stability – Residual income through client renewals

• Comprehensive Benefits – Full health coverage provided

• Personalized Training – One-on-one mentorship to set you up for success

• Recognition & Rewards – Annual incentive trips to exciting destinations (past trips include Puerto Rico, Cancun, Disney, Las Vegas, and the Bahamas)

What We’re Looking For

• Strong communication skills and a people-first mindset

• Good organization and time-management habits

• High school diploma or equivalent (post-secondary education is an asset)

• Previous experience in customer service, sales, or client relations is helpful, but not required

 If you’re ready to start a career where you can grow professionally, earn competitively, and make a difference in people’s lives—apply today.

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