Communication Skills, Computer Systems, Customer Escalations, Customer Support/Service, Dental Insurance, Detail Oriented, Federal Laws and Regulations, High School Diploma, Maintain Compliance, Negotiation Skills, Organizational Skills, Past Due Accounts, Scripting (Scripting Languages), State Laws and Regulations, Typing, Vision Plan
Geneseo, NY
Pay Rate: $17.20 per hour + $4.23 - $4.93 per hour for health and welfare
Training Schedule:
- Monday-Thursday: 8:00 AM-5:00 PM
- Friday: 8:00 AM-4:30 PM
Post-Training Flexible Schedule:
- Monday-Thursday: 8:00 AM-9:00 PM
- Friday: 8:00 AM-7:00 PM
- Employees select an 8-hour shift within these windows and are required to work one evening per week until 9:00 PM.
Bring Your People Skills. We'll Bring the Opportunity.
Be the calm in the call. As a Customer Service Specialist, you'll listen, support, and guide customers toward the answers they need.
Why You'll Love It:
- Health + Welfare stipend adds $4.23-$4.93/hour
- Direct Hire position - Start day 1 with our client
- Benefits are offered by our client and typically include:
- Paid time off
- Paid Holidays
- 401k option
- Medical, Dental, and Vision Insurance
- Life Insurance
- Specific benefits will be discussed at the time of offer.
What You Bring (Experience):
- High school diploma or GED
- Minimum 1 year of collections experience
- Strong communication, reading, and typing skills
- Familiarity with modern office practices and computer systems
- Excellent attention to detail and organizational skills
- Ability to follow detailed procedures and work independently
- Must be within commuting distance of Geneseo, NY
How You'll Make an Impact (Job Duties):
- Contact debtors regarding delinquent accounts and available repayment options
- Make inbound and outbound collection calls with professionalism and accuracy
- Conduct skip-tracing to locate updated contact or employment information
- Negotiate payment arrangements or escalate complex cases as needed
- Document all interactions thoroughly and follow scripts verbatim
- Verify account details for special cases, including disability or bankruptcy
- Ensure compliance with federal/state regulations and organizational policies
- Perform additional duties as assigned
"Always keeping in touch. Even when I had a couple of jobs to pick from, they kept me apprised of all opportunities that would be a fit. They wanted to find something that best suited me." Staffmark Associate
Pick up more than calls. Pick up a career. Apply now.
Join a Team That Works for You
At Staffmark, we're more than just a staffing company-we're your career partner. As part of RGF Staffing and Recruit Group, an HRpowerhouse behind big names like Indeed and Glassdoor, we've got the muscle and the know-how to get you where you want to go.
With more than half a century of experience and a track record of putting hundreds of thousands of people to work every year, we've got your back. Whether you're looking to level up, switch gears, or just get to work fast, we make it happen.
Join us and experience the advantage of working with a trusted name in recruiting-because your success is our success.S
Staffmark
We recognize that you have choices when it comes to staffing companies. What makes Staffmark different? We think it's our focus on two things: people and results. This focus has allowed Staffmark to create one of the top customer satisfaction programs in the staffing industry. Staffmark has earned Inavero’s Best of Staffing® Client Diamond Award after winning the Best of Staffing Client Award for the last seven years! Presented in partnership with CareerBuilder, Inavero’s Best of Staffing Client Diamond winners have proven to be industry leaders in service quality based completely on the ratings given to them by their clients. We are focused on matching jobs with people and people with jobs, so If you're looking for a job, we're looking for exceptional people, and we invite you to join us. If you're looking for exceptional talent, we invite you to put our team to work for you! Come see what it's like to work with a leader in the staffing industry.
2,500 to 4,999 employees
Staffing/Employment Agencies
http://www.staffmark.com/home/