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Customer Service Sr Coordinator - Invoicing

Pepsi

Winston Salem, NC

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JOB DETAILS
SALARY
$54,700–$82,050 Per Year
SKILLS
Accounts Receivable, Analysis Skills, Best Practices, Billing, Business Growth, Chargebacks, Communication Skills, Compensation and Benefits, Cross-Functional, Customer Experience, Customer Relations, Customer Support/Service, Detail Oriented, Develop and Maintain Customers, Documentation, ERP (Enterprise Resource Planning), Equipment Maintenance/Repair, Fair Credit Reporting Act (FCRA), Financial Transactions, High School Diploma, Leadership, Microsoft Access Database, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Multitasking, Operations Processes, Oracle, Organizational Skills, Photocopy, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, SAP, Sales, Sales Management, Team Lead/Manager, Team Player, Time Management, Writing Skills
LOCATION
Winston Salem, NC
POSTED
Today
Overview

The Service Advantage Invoicing & Warranty team plays a critical role in ensuring seamless service operations by managing customer billing, warranty claims, and supporting revenue collection. We collaborate with Sales, Accounts Receivable, Service Providers, Customers, and PepsiCo divisions to drive business growth and maintain strong customer relationships.

Who You Are

You are a detail-oriented problem solver with a strong background in customer service, billing, and dispute resolution. Motivated and passionate about customer service, you take ownership of your work and proactively seek ways to improve processes. You thrive in fast-paced environments, balancing multiple priorities while ensuring accuracy in financial transactions. A collaborative team player, you build strong relationships, communicate effectively, and approach challenges with professionalism and a solutions-focused mindset.

You don't just ask what has been done-you ask what could be done to drive our business forward, making processes faster, stronger, and better. You embrace change, seek innovation, and continuously look for ways to enhance efficiency and customer experience.

Responsibilities

  • Billing & Account Management - Understand customer and portal billing guides, process manual invoices accurately and efficiently in the portal and Equipment Service Invoicing system while identifying and resolving process gaps.
  • Warranty Processing - Assess service orders for warranty eligibility and provide supporting documentation for claims, as needed.
  • Dispute Resolution - Research invoice disputes, create chargeback cases, and collaborate with customers and internal teams to resolve issues.
  • Customer & Service Support - Partner with Accounts Receivable to ensure open items are billed, coordinate with cross-functional teams for proper service order dispatching and provide invoice copies or documentation upon request.
  • Meetings & Collaboration - Conduct customer meetings to address billing, warranty, and dispute concerns, and lead team meetings to align on processes, updates, and best practices.
  • Reporting & Account Oversight - Analyze billing reports and trackers, resolve discrepancies, and manage key customer accounts.
Compensation and Benefits:
  • The expected compensation range for this position is between $54,700 - $82,050.
  • Location, confirmed job-related skills, experience, and education will be considered in setting actual starting salary. Your recruiter can share more about the specific salary range during the hiring process.
  • Paid time off subject to eligibility, including paid parental leave, vacation, sick, and bereavement.
  • In addition to salary, PepsiCo offers a comprehensive benefits package to support our employees and their families, subject to elections and eligibility: Medical, Dental, Vision, Disability, Health, and Dependent Care Reimbursement Accounts, Employee Assistance Program (EAP), Insurance (Accident, Group Legal, Life), Defined Contribution Retirement Plan.
Qualifications
  • Education & Experience - High school diploma required; bachelor's degree preferred. 4-6 years of experience in customer service, billing, or a related field.
  • Technical Skills - Experience with SAP, Oracle, or similar ERP systems. Proficiency in Microsoft Office (Excel, Access, PowerPoint).
  • Key Strengths:
    • Strong problem-solving and analytical skills.
    • Excellent written and verbal communication.
    • Ability to manage multiple priorities and meet deadlines.
    • Attention to detail with a proactive, solutions-focused mindset.
    • Professionalism in handling challenging customer interactions.
    • Ability to lead and facilitate effective meetings.
    • Flexibility to adapt in a dynamic work environment.
  • Bonus Experience: Prior knowledge of Service Advantage processes, foodservice operations, or experience working with third-party service providers.


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Our Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Fair Credit Reporting Act, and all other applicable laws, including but not limited to, San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance; and Chapter XVII, Article 9 of the Los Angeles Municipal Code, commonly referred to as the Fair Chance Initiative for Hiring Ordinance.

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

PepsiCo is an Equal Opportunity Employer: Female / Minority / Disability / Protected Veteran / Sexual Orientation / Gender Identity / Age

If you'd like more information about your EEO rights as an applicant under the law, please download the available EEO is the Law & EEO is the Law Supplement documents. View PepsiCo EEO Policy.

Please view our Pay Transparency Statement.

About the Company

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Pepsi

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