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Customer Service

KFC

Sun City, CA

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JOB DETAILS
SKILLS
Communication Skills, Computer Workstations, Control Systems, Credit Cards, Customer Relations, Customer Support/Service, Food Safety, Mathematics, Multitasking, Order Processing, Organizational Skills, Problem Solving Skills, Resolve Customer Issues, Safety Process, Safety/Work Safety, Team Player
LOCATION
Sun City, CA
POSTED
30+ days ago
JOB PURPOSE:

 “Make the Connection” by greeting and serving each guest courteously, quickly, and efficiently while adhering to procedures. This position is responsible to interact with guests/fellow team members in a respectful and professional manner. Most of all, display superb Teamwork skills to contribute to a positive work environment through our Core Values.
 
JOB ACCOUNTABILITIES:


  •  Create a winning experience for every guest by greeting them with a smile, making them feel welcome with a cheerful, helpful, and respectful attitude. 
  • Take guests’ orders and assemble them.
  •  Immediately attend to any guest service problem or complaint and notify manager as needed.
  •  Accept payment from customers, make change as necessary, and issue a receipt.
  •  Follow proper cash handling procedures, as defined by the Cash Handling Policy, including Accountability for all cash issued and received at the register assigned to you during your shift.
  •  Resolving guest complaints and addressing any questions or comments that guests may have.
  •  Ensure that all product holding times are strictly observed.
  •  Maintain clean and safe work area.
  •  Restock and clean respective area upon closing, including floors, tables, trash cans, and restrooms.
  • Stock work station as needed napkins, cups, lids, etc. and maintain an adequate supply of iced tea.
  • Operate registers and credit card machines.
  • Follow food & safety procedures and reports any issues to the Manager on Duty and/or Area Manager.
  • Able to work flexible schedule; days, nights, weekends and holidays.
  • Perform any other duties as assigned by the Manager in charge of the shift.

SKILLS AND EXPERIENCE REQUIRED:


  • Outstanding customer relation skills and ability to ensure a guest priority culture
  • Effective communication, good organization skills
  • Accuracy and honesty of handling revenues and aspects of the revenue control system
  • Good math skills
  • Good analytical skills
  • Ability to act on and solve minor problems as they arise
  • Ability to multi-task and work under pressure

About the Company

K

KFC

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