Computer Vision, Construction, Construction Management, Cost Control, Customer Relations, Customer Service Management, Customer Support/Service, Database Management Software/Systems (DBMS), Dental Insurance, Groundskeeping, Heavy Lifting, Home Inspections, Housekeeping/Cleaning, Leadership, Microsoft Office, Organizational Skills, Professional License, Property Management, Team Player, Time Management, Vision Plan
The Customer Service Superintendent will manage the field activities of the warranty and repair process for tenants; manages and performs periodic inspections; assists in the turn process while providing Service of the Second Mile. The Customer Service Technician will report directly to the Construction Manager.
Duties & Responsibilities
- Works in tandem with the Customer Service Manager in completing Work Orders in the specified timeframes.
- Works in tandem with the Property Manager in providing service to tenants and assisting in resolving tenant relations.
- Works in tandem with Division in providing warranty service to tenants and assisting in resolving tenant relations.
- Review and assess requested repairs for validation.
- Acts as the coordinator and liaison with vendors in completing repairs.
- Performs repairs not requiring a professional license.
- Performs Move In, Move Out and Tenant Turn process.
- Performs and attends Home Owner Orientations on new acquisitions.
- Monitors, assists, and makes recommendations to improve repair cycle time, trending repairs, and reducing costs.
- Performs periodic inspections on occupied properties.
- Inspects properties to ensure the highest standards are maintained; evaluates maintenance, grounds, and housekeeping operations in areas of efficiency and costs.
- Conducts periodic inspection of vacant units for market-ready condition.
- Update job and market knowledge on an ongoing basis.
- Additional duties as required
Requirements:- Minimum of 2 years' experience in construction or a related field
- Ability to work as part of a team
- Ability to lead and coordinate Trade Partners
- Competency in MS Office and relevant databases and software
- Customer focus and bottom-line orientation
- Ability to operate under solid pressure and meet tight deadlines
Physical Demands
- Pushing and pulling heavy items on a regular basis
- Frequently lifting items of varying weights
- Extended periods of standing or sitting
- Periodic stooping, kneeling, and bending
- Must have manual use of hands and vision to use computer constantly
Employee Benefits
- Medical Insurance – PPO and HDHP Options
- HSA – with eligible HDHP
- Dental and Vision Insurance
- 401(k) – includes company match of up to 5%
- Generous Paid Time Off (PTO)
- Paid Maternity and Paternity Leave
- Adoption Assistance and Leave
- Tuition Assistance
- And More!
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