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Customer Service Supervisor

RelaDyne

Baltimore, MD

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JOB DETAILS
SALARY
$60,000–$80,000 Per Year
SKILLS
Accounting, Analysis Skills, Business-to-Business (B2B), Coaching, Communication Skills, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Service Evaluation, Customer Service Management, Customer Service Operations, Customer Support/Service, ERP (Enterprise Resource Planning), Leadership, Logistics, Metrics, Microsoft Excel, Microsoft Office, Microsoft PowerPoint, Microsoft Word, Multitasking, Operations, Order Processing, Organizational Skills, Performance Management, Performance Reviews, Presentation/Verbal Skills, Problem Solving Skills, Process Improvement, Quality Management, Resolve Customer Issues, SAP, Sales Operations, Salesforce.com, Team Lead/Manager, Team Player, Telephone Skills, Time Management, Track Customer Issues, Writing Skills
LOCATION
Baltimore, MD
POSTED
1 day ago
RelaDyne is the nation's leading automotive, industrial, and commercial lubricants provider and a trusted partner for reliability services. We're more than just a distributor-we're a team committed to innovation, exceptional service, and building lasting customer relationships.

We're looking for a motivated and organized Customer Service Supervisor who thrives in a fast-paced environment. In this role, you'll lead a team of Customer Service Associates while ensuring exceptional customer service, efficient order processing, and strong cross-functional collaboration to deliver an outstanding customer experience.

Why RelaDyne?
  • Competitive pay - $60,000-$80,000
  • Comprehensive benefits including medical, dental, vision, life insurance, disability, HSA, and 401(k) with company match
  • Generous PTO and paid holidays
  • Wellness incentives
  • Career growth opportunities
  • Collaborative team environment where your contributions make an impact
What You'll Do
  • Lead, coach, and develop a team of 8-10 Customer Service Associates.
  • Monitor daily customer service operations to ensure timely, accurate resolution of customer inquiries.
  • Review phone, email, and Salesforce activity to maintain service quality and achieve service level goals.
  • Resolve escalated customer concerns professionally and efficiently.
  • Oversee customer account setup, order processing, and maintenance of accurate customer records.
  • Coordinate with Sales, Operations, Logistics, and Accounting to resolve customer issues and improve service.
  • Analyze customer service metrics and identify opportunities to improve processes and performance.
  • Conduct performance reviews, provide ongoing coaching, and approve team timecards.
  • Foster a collaborative, customer-focused culture that reflects RelaDyne's commitment to service excellence.
  • Support departmental initiatives and other duties as assigned.
Qualifications
  • 5+ years of customer service experience, preferably in a B2B, industrial, distribution, or logistics environment.
  • 2+ years of supervisory or team leadership experience.
  • Strong leadership, coaching, and relationship-building skills.
  • Excellent verbal and written communication skills with professional phone etiquette.
  • Experience analyzing service metrics and implementing process improvements.
  • Strong organizational, analytical, and problem-solving abilities.
  • Ability to manage multiple priorities in a fast-paced environment.
  • Proficiency with Microsoft Office (Word, Excel, PowerPoint).
  • Experience with ERP systems such as SAP and CRM platforms like Salesforce preferred.
  • Self-motivated with the ability to work independently and collaboratively.

At RelaDyne, you'll find more than just a job-you'll discover a career with a company that values people, teamwork, and growth. Apply today and join the team driving the future of reliability.

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Equal Opportunity Employer/Disability/Veterans

RelaDyne and its affiliates is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ethnicity, sex, age, gender identity, sexual orientation or identity, genetic information, status as a protected veteran, status We are committed to accessibility. If you need assistance completing the application process or would like to request an alternative method of applying, please contact us.

About the Company

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RelaDyne

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