Customer Service Supervisor - City of Columbus

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Customer Service Supervisor - City of Columbus

The City of Columbus has a current job opening and is accepting applications for the position of a fulltime Customer Service Supervisor.

This is supervisory and complex clerical work in the application of bookkeeping principles to the maintenance of customer account records in the Utility Billing Office. The incumbent in this class is responsible for the organization and maintenance of all office functions and for assigning and reviewing the work of a staff of customer service clerks. Work is performed under the general supervision of the Public Works and Finance Directors, and the employee exercises considerable independent judgment in the completion of assigned tasks.

Key Responsibilities

• Supervises subordinates in assigning and reviewing the work of a small staff of customer service clerks in maintaining and updating computerized water utility accounts.
• Interacts with customers both in person and over the telephone, providing information regarding various accounts; creates new accounts by inputting data into the computer, and posts information to appropriate computerized file.
• Prepares monthly billings, including final billings using data from the reading cards; bills and collects fees for special connections, as well as water and sewer permits.
• Supervises the collection of delinquent accounts and prepares monthly disconnect letters; informs maintenance workers regarding shut-offs; collects past due invoices and insufficient fund checks; provides information to Director, Small Claims Court, attorneys, title companies, and realtors regarding such accounts.
• Enters data regarding monthly usage from meter readings; contacts customers to make appointments for work orders and high usage requests. Dispatches service employees for meter readings, sewer calls, work orders, finals and locates.

Qualifications

• Associate's Degree or equivalent from a two-year college or technical school with major course works in bookkeeping or accounting or an equivalent four (4) year combination of education and experience in accounting or bookkeeping.
• Prior office supervisory or management skills and experience is required.
• Thorough knowledge of modern bookkeeping practices and procedures, especially accounts receivable.

Benefits

• Hourly Rate Range is $22.55 - $30.44
• Competitive benefit package

Apply at Columbus, NE City Hall, 2500 14 St, Suite 3 by 8 AM, Thursday, September 17, 2026.

You may also apply by downloading a city application form from the City of Columbus website, completing it and returning it by fax to 402-564-9348, or by email to Tammy Orender, Human Resources Director, at tammy.orender@columbusne.us by the application deadline.

Download Application