Customer Service Supervisor - Commercial Deposits

City National Bank

Los Angeles, California(remote)

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JOB DETAILS

SALARY

$65,296–$104,304 Per Year

SKILLS

Accounting, Analysis Skills, Banking Operations, Banking Regulations, Banking Services, Business Development, Calendar Management, Cash Management, Commercial Real Estate, Communication Skills, Community Support, Credit Analysis, Credit Risk, Cross-Selling, Customer Relations, Customer Service Management, Customer Support/Service, Dental Insurance, Entrepreneurship, Escrow, Expense Reports, Financial Services, Forecasting, Health Plan, Interpersonal Skills, Marketing, Microsoft Exchange Server, Negotiation Skills, Network Support, Operations Processes, People Management, Presentation/Verbal Skills, Problem Solving Skills, Product Pricing, Profit & Loss, Profit & Loss Management, Property Management, Quality Monitoring, Regulatory Requirements, Relationship Management, Reporting Skills, Resolve Customer Issues, Revenue Growth, Risk, Risk Management, Sales, Sales Management, Sales Prospecting, Team Lead/Manager, Team Player, Trade Shows, Treasury, Treasury Management, Vision Plan, Writing Skills

LOCATION

Los Angeles, California

POSTED

10 days ago

Overview:

TEAM LEAD DEPOSIT SERVICES

WHAT IS THE OPPORTUNITY?

The Specialty Deposits Relationship Manager position develops and manages relationships within the Escrow, Title, Homeowner Association Property Management, Commercial Property Management, 1031 Exchange Accommodators, and Contractor Retention Escrows business segments for City National Bank. This key position is responsible for actively meeting the Treasury Services Deposits needs of both existing clients and prospective clients by presenting a variety of product solutions and providing responsive and exemplary service. The Relationship Manager manages the profitability and portfolio risk of the overall relationship and is responsible for the continued profitable growth of the assigned portfolio through active calling efforts, service and referrals. Adeptly identifying and promoting solutions to customer needs and maintaining an active calling program is essential for success. This position requires a high level of relationship management, communication, presentation and influencing skills and experience. The position may approve transactions within delegated authority

WHAT WILL YOU DO?

Focus to develop New Deposit Relationships. Prepare a Relationship Plan and calling schedule for each client or prospect in conjunction with the strategic business development program. Identify business opportunities and solicits referrals for Treasury Services or other Bank products or services from existing customers, a network of referral sources, and other professionals in the industry. Develop a strong understanding of company, industry, business and needs to assist in client calling efforts. Set objectives for each relationship in terms of revenue/deposit contribution, etc.
Call on existing or prospective clients to discuss and promote Treasury Services and other Bank products and services in order to establish a total client banking relationship. Discuss opportunities and general business conditions; may assist in forecasting clients’ Treasury Services, credit and other banking needs to develop solutions to serve their financial needs. Partner with in product specialists, as necessary..
Negotiate transactions; prices Treasury Services products and services; documents and closes loan transactions. Utilizing approved pricing models as set by Treasury Services Deposits to assure profitability to CNB. Loans will meet bank guidelines and policy in regards to pricing and structure. Proposal to be reviewed with team leader and or department manager.
Ensure conformance with Bank policy and regulatory requirements. Exercise sound credit and risk judgment in approving transactions. Ensures the quality of all business introduced to the Bank.
Represent the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate. Including trade shows, lunch and dinner association meetings as required for successful marketing of CNB.
Interface and partner with other Bank departments as necessary. Define responsibilities and coordinates objectives for all product areas in a relationship or transaction. Resolve all client needs and any internal issues.
Maintain and update Mycnb with sales calls for prospects and clients. Monitor and analyze relationship results and account activities. Determine client profitability. Make a recommendation regarding accounts to be further developed or eliminated. Prepare reports for management including providing monthly expense reports with proper detail.
Monitor portfolio for quality, risk and adherence to policy. Work with the appropriate staff departments to resolve issues.
Maintain awareness of competitive products, practices, rates and changes in market conditions.
Analyze problem areas and meets with client to develop solutions to minimize loss exposure.
Relationship in portfolio may contain numerous accounts requiring extensive operational expertise to manage workflow to match client needs, risk control and maximize cross selling potential

WHAT DO YOU NEED TO SUCCEED?

Required Qualifications*

Bachelor's Degree or equivalent
Minimum 8 years of Treasury Services / Treasury Management (Cash Management) product sales in a financial services company
Minimum 10 years of supervisory/managerial experience

Additional Qualifications

Broad understanding of all Treasury Services products and services applicable to target client segment.
Detailed knowledge of Treasury Services policies and procedures, and Bank operations & operating policies and procedures.
Highly effective and demonstrated sales and marketing abilities. Good credit analysis and accounting skills.
Capable of working well independently and in teams.
Has the ability to work autonomously in making sound business decisions and exercises appropriate level of authority commensurate with experience and responsibility.
Exceptional interpersonal, verbal, and written communication skills.

WHAT'S IN IT FOR YOU?

Compensation

Starting base salary: $65,296 - $104,304 per year. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

Benefits and Perks

At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues including:

Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date
Generous 401(k) company matching contribution
Career Development through Tuition Reimbursement and other internal upskilling and training resources
Valued Time Away benefits including vacation, sick and volunteer time
Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs
Career Mobility support from a dedicated recruitment team
Colleague Resource Groups to support networking and community engagement

Get a more detailed look at our Benefits and Perks.

ABOUT US

Since day one we've always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more about City National and our dynamic company culture, visit us at About Us.

INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. careers.cnb.com accepts applications on an ongoing basis, until filled.

Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job.

About the Company

City National Bank

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