If you are a current DSV employee and interested in a position in another country,please contact your Human Resource representative to discuss the process and requirements of applying.
DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rdlargest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: USA - Independence, 710 Clymer Ct
Division:Solutions
Job Posting Title: Customer Service Supervisor
Time Type: Full Time
POSITION SUMMARY
The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department. The supervisor is responsible for training CSRs of the daily operations for the customer service group. The Customer Service supervisor must have a solid understanding of manufacturing, planning, and transportation.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Develops andmaintainspositive customer relationships
Communicates effectively with customers,vendorsand team members
Provides overall responsibility for ensuringaccuratedata capture and system entry
Proactivelyutilizesdata andproblem solvingskills to resolve internal team, customerserviceand vendor issues
Continually looks for internal and customer process improvement processes
Develops and promotes a team environment
Responsible for all aspects of personnel management including associate performance feedback, training, management,mentoringand progression development
Assistswith implementation and testing of new account start ups
Provides support to teamslocatedat customer sites
Supports presentations for new customer sales,implementationsand customer visits
Presents data and findings in front of the Customer
Reviews, updates andmaintainsstandard operating procedures (SOP's)
Meets or exceeds all team KPI's for Customer Service
Conducts project work asrequired
OTHER DUTIES (Site Specific)
May berequiredto work hours outside of set schedule dictated by business needs
Performs other duties as assigned.
SUPERVISORY RESPONSIBILITIES
Ensures direct reports deliver projects within scope and on time and meet customer expectations
Manages team vacations schedules andworkloadof team toassistin project prioritization
Development of direct reports
Responsible for employment decisionsregardingstaff and performance management
MINIMUM REQUIRED QUALIFICATIONS
Education and/or Experience
Must have a high school diploma or general education degree (GED).
Minimum of 2 years in transportation/supply chain management in a 3PL environment.
Minimum of 2 years of successful management experience ina logistics, customer service or related fieldrequired.
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
SKILLS,KNOWLEDGE,AND ABILITIES
Computer Skills
Basic knowledge of WMS (Warehouse Management Systems)
Proficiencyin MS Office applications(to include Excel, Word & Outlook)
Language Skills
English (reading, writing, verbal)
Mathematical Skills
Analytical and a solid mathematics foundation isa must.
Other
Excellent communications skills and able to deal with clients tactfully and efficiently.
Cross-Functional Collaboration - Ability to work effectively with warehouse, transportation, and sales teams to align customer service efforts with operational goals.
Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
Must be able to handle conflict and pressure, setprioritiesand abide to them, andmaintainconsistent and positive customer serviceimageunder difficult conditions.
General understanding of the Supply Chain Management and Logistics industryincluding regulatory compliance.
PREFERRED QUALIFICATIONS
4-Year College Degree preferred, will consider equivalent experience or combination of education and experience
Prefer 5 years' experience in a leadership role inlogistics/distribution/supply chain environment
Multi-language knowledge preferred
CORE COMPETENCIES
Leader of Others
Accountability
Business Acumen
Communication / Building Partnership
Developing Oneself
Developing Others
Drive for Results
Embracing Change
Problem Solving
Empowerment
Leadership Excellence
Leading Change
Problem Solving
Independent Contributor
Accountability
Communication / Building Partnership
Customer Orientation
Developing Oneself
Drive for Results
Embracing Change
Problem Solving
Professional Competencies
PHYSICAL DEMANDS
Occasionally
Frequently
Constantly
Ability to Lift/Carry and Push/Pull
WORK ENVIRONMENT
While performing the duties of this job, the employee rarely is exposed to fumes or airborne particles, toxic or caustic chemicals. The noise level in the work environment is usually low to moderate.
For this position, the expected base pay range is $63,000.00 - $78,000.00. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.
Information regarding DSV's benefits offerings, including eligibility, coverage options, and plan details, is available through theDSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
Start here. Go anywhere
Visit dsv.com and follow us on LinkedIn and Facebook.
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