Full-time Customer Service Supervisor position in Provo, UT, leading a high-volume call center team.
Responsibilities include coaching, monitoring call quality, analyzing reports, handling escalations, managing team metrics, and fostering a supportive, accountable culture.
Requirements: 1+ year supervisory experience, strong organizational and communication skills, and a background in hospitality, retail, or service management is a plus.
Benefits include a competitive salary, comprehensive healthcare coverage (90% employer paid), 401(k), PTO, holidays, referral bonuses, and growth opportunities.
Ideal for candidates who excel in data-driven environments and prioritize standards of excellence.
Equal Opportunity Employer; employment contingent on background check and drug screening.