Customer Service Supervisor - Repair Station

Customer Service Supervisor - Repair Station

Published 07.27.2026

Company : Safran Cabin Job field : Customer services and support Location : Carson , California , United States Contract type : Permanent Contract duration : Full-time Required degree : High School Diploma/GED Equivalent Required experience : More than 5 years Professional status : Supervisory staff Spoken language(s) : English Fluent Salary range : $70,310 - $91,870 USD

# 2026-184952

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Published 07.27.2026

Job Description

Here, we craft excellence together. Your mission? Making the journey the most enjoyable part of the trip.

Join our first-class team to reinvent in-flight experience. In the role of Customer Service Supervisor - Repair Station youll play a pivotal part on our Repair Station team. Customer Service Supervisor will be the direct liaison between Management and Airlines Customers by directing daily Customer Service operations for the REPAIR STATION.

THIS POSITION WILL REQUIRE DAILY ONSITE PERFORMANCE. The Customer Service Supervisor will be leading Customer Service Representatives (CSRs) Team to support operations within a fast-paced airline repair station environment, ensuring team efficiency, driving customer satisfaction, maintaining service standards to the highest level with team efficiency and performance. This role is responsible for supervision of customer service staff, ensuring timely communication with airline clients, coordinating maintenance status updates, and maintaining high levels of customer satisfaction while supporting FAA and company compliance standards and regulations.

The Customer Service Supervisor will be responsible for building a strong team and shaping staff behaviors to accomplish Repair Station goals. In this collaborative role the Customer Service Supervisor will be implementing standards processes and procedures, developing Customer Service Team training and improving Customer Service performance, accuracy and communication.

This position contributes to our vision by:

• Team Leadership & Development: build and retain a strong team and shaping staff behaviors, interview and hire new candidates as need it
• Supervise and support daily activities of the customer service team within the repair station
• Issue disciplinary actions or Process Improvement Plan (PIP) as necessary
• Maintain Customer Service Representative team timecards
• Review and process CSRs appraisals and PDRs (Performance Development Records)
• Measure, publish and maintain CSRs metrics (quotation, approvals and shipments)
• Assure CSRs Processes requests to meet quality scorecard goals and KPIs
• Serve as the primary point of contact for airline customers escalations regarding aircraft maintenance status, schedules, delays and service updates
• Coordinate communication between CSRs, Planning, Repair Shop, Quality, Logistics, Finance and Airline Representatives
• Monitor CSRs workflow to ensure Customer repairs, inquiries and documentation are responded/completed accurately and on schedule
• Attend QRQC, Department meetings and customer meetings concerning service and support activities
• Troubleshoot customer concerns professionally and efficiently while maintaining strong client relationships
• Ensure compliance with FAA regulations, Company procedures, and Safety standards
• Train, coach, and evaluate customer service personnel to maintain high performance and professionalism
• Performing additional duties as needed

Job Requirements

Qualifications:

• Previous experience in customer service supervision, preferably in aviation, MRO, airline operations, or repair station environments.
• Strong understanding of aircraft maintenance operations and aviation terminology preferred.
• Excellent communication, leadership, and problem-solving skills
• Ability to work in a fast-paced, deadline-driven environment.
• Proficient with Microsoft Office and maintenance tracking/customer service systems. ERP / MRP systems.
• Knowledge of FAA Part 145 repair station operations is a plus.
• High School diploma required, associate or bachelors degree preferred.

This job posting has been designed to indicate the general nature and level of work performed by an employee within this position. The actual duties, responsibilities and qualifications may vary based on assignment or group.

Additional Requirements:

• Prepare operational reports, service metrics, and customer communication records
• Maintain and publish on Department Share File CSRs Training Procedures and Records of training
• Comply and enforce Company policies and practices as outlined in the Employee Handbook and/or applicable employment agreement. Must comply with safety guidelines and procedures in accordance to the job
• Assist with scheduling, staffing, and continuous improvement initiatives
• Support AOG (Aircraft on Ground) situations with urgent customer coordination and status reporting

But what else? (advantages, specific features, etc.)

Safran Cabin is #1 worldwide for aircraft interiors.

Here, you will build your skills and grow with a community of experts to enrich yourself every day.

Here, collaboration is embodied within the diversity of our teams all around the world.

Here, were cutting our emissions, not your ambitions.

Together, lets shape the sustainable future of aeronautics. Learn more about Safran Cabin!

Why join us?

US EEO statements:

At Safran Cabin, we provide equal employment opportunity to all individuals regardless of race, color, religion, sex/gender, sexual orientation, gender identity/gender expression, marital status, pregnancy, age, national origin, ancestry, disability/medical condition, military or veteran status, citizenship status, genetic characteristics or information, or any other characteristic protected by applicable federal, state, and local laws.

Cabin TA:

• Your Benefits: Our suite of comprehensive benefits include health care (medical, dental and vision), life insurance, 401(k) savings plans with company match, paid time off, and employee discounts & rewards for consumer products/services and more!

The expected salary range for this position is between $70,310 - $91,870 USD. Actual compensation will be determined based on experience, education, and other factors permitted by law.

Company Information

Safran is an international high-technology group operating in the fields of aerospace (propulsion, equipment and interiors), space and defense. Its mission is to contribute sustainably to a safer world, where air transport becomes ever more environmentally friendly, comfortable and accessible. Present on every continent, the Group employs 110,000 people and generated €31.3 billion in revenue in 2025. Safran holds, either independently or through partnerships, leading global or European positions in its markets.

Safran was ranked second in the Aerospace & Defense sector in TIME magazines ""Worlds Best Companies 2025"" ranking.

Safran Cabin is the worlds No. 1 in aircraft interiors. Safran Cabin provides innovative, smart and sustainable cabin interiors, as well as advanced water and waste management systems.

Here, you will develop your skills and grow within a community of experts who enrich your experience every day.

Here, collaboration connects our teams across the globe.

Did you know? We have probably already flown together!

Would you like to join us? Learn more about Safran Cabin here.

(Hyperlink: https://www.safran-group.com/en/companies/safran-cabin)

100,000

employees worldwide

27

Number of countries where Safran is located

35

business area families