Coaching, Customer Escalations, Customer Satisfaction, Customer Service Management, Customer Support/Service, High School Diploma, Metrics, Operational Support, Operations, Performance Analysis, Quality Management, Quality Metrics, Resolve Customer Issues, Time Management
The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.
Responsibilities
- Supervise and support a small team of 1-5 customer service representatives
- Monitor team performance and provide coaching to improve customer service skills
- Handle escalated customer issues and ensure timely resolution
- Maintain service quality standards and customer satisfaction metrics
- Coordinate scheduling and workflow to meet team targets
Preferred Qualifications
- 5+ years in customer service supervision
- High School Diploma or equivalent