The Customer Service Supervisor oversees a small team of customer service representatives, ensuring high-quality service and efficient resolution of customer inquiries. This role involves coaching team members, monitoring performance, and supporting daily operations to enhance customer satisfaction.
Responsibilities
Supervise and support a small team of 1-5 customer service representatives
Monitor team performance and provide coaching to improve customer service skills
Handle escalated customer issues and ensure timely resolution
Maintain service quality standards and customer satisfaction metrics
Coordinate scheduling and workflow to meet team targets
Preferred Qualifications
5+ years in customer service supervision
High School Diploma or equivalent
Numbers & Facts
Location
Stonecrest, Georgia
Skills
Coachingunmatched
Customer Escalationsunmatched
Customer Satisfactionunmatched
Customer Service Managementunmatched
Customer Support/Serviceunmatched
High School Diplomaunmatched
Metricsunmatched
Operational Supportunmatched
Operationsunmatched
Performance Analysisunmatched
Quality Managementunmatched
Quality Metricsunmatched
Resolve Customer Issuesunmatched
Time Managementunmatched
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