Customer Service Supervisor - Tampa Animal Hospital

The Animal Hospital at the Humane Society of Tampa Bay (Tampa location) is seeking a Customer Service Supervisor to manager our Customer Service team. Our Animal Hospital is very high volume and fast-paced. This is a full-time position (40 hrs a week)

DUTIES AND RESPONSIBILITIES:

• Manage and lead the customer service team
• Oversee the operations of the customer service department at our animal hospital
• Provide superb customer service
• Must be well-organized and able to multi-task,
• Provide a liaison between client, vet technicians and veterinarians.
• Maintain a professional attitude at all times
• Being attentive to client and pet needs
• Identify and work compassionately with clients in various emotional states
• Work patiently with distressed, frustrated or disgruntled clients
• Answer phone calls from clients
• Schedule appointments and schedule procedures
• Check-in clients
• Monitor client flow from check-in to discharge
• Monitor schedule and flow
• Client call backs
• Manage record requests between other hospitals and specialty practices
• Other duties assigned by management.
• Must be able to lift 50lbs+
• Salary based on experience
• Schedule includes working Saturdays
• Past experience working with animals preferred.
• We are not hiring for part-time this is a full-time opening.
• Please no phone calls.