Customer Service Supervisor

Palm Beach County, Florida
  • West Palm Beach, FL
    12 days ago

    Job Description

    Supervisory and administrative work supervising the clerical and business operations of the Planning, Zoning and Building Department. Supervises the operations of a large clerical and secretarial staff. Work involves planning, assigning, and reviewing the work of subordinate staff and coordinating records maintenance. Develops procedures necessary to carry out these responsibilities. May independently perform highly complex specialized clerical duties; however, the emphasis is on the supervision of the clerical staff of an office. Considerable independent judgment and initiative are exercised in conformance with standard operating policies and procedures. Work is performed under the general supervision of an administrative superior and is reviewed through conferences, reports, and results achieved.

    QUALIFICATIONS

    This position requires qualified applicants to possess one of the following:

    • A Bachelor's Degree in Public or Business Administration, Human Resources Management, or a closely related field; minimum of four (4) years of experience in customer service-related activities which includes six (6) months of related experience assigning, coordinating, or directing the work of others,

    OR

    • Graduation from high school or an equivalent recognized certification; minimum of eight (8) years of experience in customer service-related activities which includes six (6) months of related experience assigning, coordinating, or directing the work of others.

    PREFERRED QUALIFICATIONS

    Preferred qualifications include:

    • Experience with records management,
    • Experience using Microsoft Office (Word/Excel/Outlook), and
    • Experience with Adobe.

    BENEFITS

    Palm Beach County offers a competitive and comprehensive benefits package designed to support the well-being and financial security of our employees:

    • Health, dental, vision, life, and disability Insurance
    • Generous leave benefits: Vacation, sick leave, and 13 paid holidays annually
    • Florida Retirement System (FRS): Choice of Pension Plan or Investment Plan
    • 457(b) deferred compensation program
    • Public Service Loan Forgiveness (PSLF): Eligible public service employment may qualify you for federal student loan forgiveness
    • Paid parental leave
    • Tuition reimbursement program
    • Additional benefits and employee perks

    Numbers & Facts

    LocationWest Palm Beach, FL

    Skills

    • Administrative Skillsunmatched
    • Adobe Product Familyunmatched
    • Business Administrationunmatched
    • Business Operationsunmatched
    • Conferencesunmatched
    • Customer Service Managementunmatched
    • Customer Support/Serviceunmatched
    • High School Diplomaunmatched
    • Human Resources Managementunmatched
    • Microsoft Excelunmatched
    • Microsoft Officeunmatched
    • Microsoft Outlookunmatched
    • Microsoft Wordunmatched
    • Operations Managementunmatched
    • Operations Planningunmatched
    • People Managementunmatched
    • Procedure Developmentunmatched
    • Public Administrationunmatched
    • Record Keepingunmatched
    • Records Managementunmatched
    • Standard Operating Procedures (SOP)unmatched
    • Zoningunmatched

    Be found by employers

    5,500+ employers search our resume database daily. Add yours to get found by recruiters looking for candidates like you.

    Level up your application

    Professional resume templates

    Browse dozens of recruiter approved resume templates, layouts and formats. Choose your favorite and make it your own in minutes.

    Free resume templates

    Free resume builder

    Improve your existing resume or start from scratch and create a standout, ATS-friendly resume. Add job-specific content, download and apply.

    Free resume builder