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Customer Service Supervisor

Jobot

Williston, ND

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JOB DETAILS
SALARY
$60,000–$80,000 Per Year
SKILLS
Business-to-Business (B2B), Coaching, Cross-Functional, Customer Relations, Customer Service Management, Customer Support/Service, Field Sales, Leadership, Legal, Order Management, Organizational Skills, Partner Sales, Problem Solving Skills, Sales Management, Sales Support, Team Lead/Manager, Team Player
LOCATION
Williston, ND
POSTED
1 day ago
High Bonus + Autonomy + Platinum Benefits + Variety

This Jobot Job is hosted by: Chelsea Piekarski
Are you a fit? Easy Apply now by clicking the "Quick Apply" buttonand sending us your resume.
Salary: $60,000 - $80,000 per year

A bit about us:

We are a growing, product-based business serving industrial customers across energy and related markets. With a strong operational backbone and a focus on customer relationships, we’ve recently expanded into new markets and are building out local teams to support that growth. This location is early-stage, gaining traction quickly, and positioned for continued expansion.

Why join us?
  • Early-stage office with growth ahead, not a maintenance role
  • High visibility role where you directly impact customers and operations
  • Blend of leadership and hands-on work
  • Stable business with strong industry demand
  • Tight-knit team where your work actually matters day-to-day
  • Strong benefits package and consistent bonus history


Job Details

We are a growing, product-based business serving industrial customers across energy and related markets. With a strong operational backbone and a focus on customer relationships, we’ve recently expanded into new markets and are building out local teams to support that growth. This location is early-stage, gaining traction quickly, and positioned for continued expansion.

Position Summary
This role blends customer service leadership, inside account management, and office coordination. You’ll serve as the primary point of contact for customers while also overseeing day-to-day operations of a small but growing office. It’s a hands-on role where you’re in the work, not managing from a distance.

You’ll manage customer orders (in-person and over the phone), support an outside sales partner, coach an early-career customer service team member, and keep the office running smoothly.

Key Responsibilities
  • Manage a portfolio of customer accounts, handling orders, inquiries, and issue resolution
  • Process walk-in and phone orders with a high level of accuracy and responsiveness
  • Supervise and coach one customer service team member, including professional development
  • Partner with outside sales to support customer needs and maintain continuity
  • Coordinate office-related needs (vendors, maintenance, general operations)
  • Solve problems proactively and keep workflows moving without needing heavy oversight
  • Build strong relationships with customers and internal teams

What They’re Looking For
  • 3–5+ years of customer service experience (B2B preferred)
  • 1+ year of supervisory or team lead experience
  • Strong problem-solving instincts and ability to take initiative
  • Comfortable in a small team where everyone wears multiple hats
  • Organized, collaborative, and able to manage competing priorities


Interested in hearing more? Easy Apply now by clicking the "Quick Apply" button.

Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions.

Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance.

Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal.

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

About the Company

J

Jobot

Jobot is on a mission to connect good people with good jobs. By combining AI-powered technology with the expertise of Jobot Pros, our experienced recruiters, we help you find career opportunities that align with your goals and values.

Founded in 2018 and employee-owned since 2024, Jobot is committed to fostering a culture of kindness, respect, innovation, and connection.  As an industry leader, we’ve been recognized as a top workplace by Forbes, Fortune, USA Today, and Staffing Industry Analysts (SIA).

Ready to find a good job? Create your profile today at Jobot.com 🤖

COMPANY SIZE
100 to 499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2018
WEBSITE
http://www.jobot.com

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