Customer Service Supervisor-WV Parkways Authority-Raleigh Co.

Customer Service Supervisor-WV Parkways Authority-Raleigh Co.

Salary

See Position Description

Location

Raleigh County, WV

Job Type

Full-Time Permanent

Job Number

NC-2744

Department

• Not in the Classified Service, See Posting

Opening Date

09/03/2026

Closing Date

9/17/2026 11:59 PM Eastern

LOCATION OF VACANCY

RALEIGH

Civil Service Type:

Non-Covered - This Position is Not Covered OR Classified Under the DOP Merit System

• Description
• Benefits

Nature of Work

HOW TO APPLY: Email resume to wvpacareers@wvturnpike.com

Please specify the job you are applying for in the subject line of your email

and attach any licenses, degrees, certifications pertaining to the related field.

CUSTOMER SERVICE SUPERVISOR-WV PARKWAYS AUTHORITY-RALEIGH CO.

Location of position: Beckley, WV

Hourly Rate: $23.35-$26.66

Eligible for Overtime

The Customer Service Supervisor is responsible for overseeing daily operations within the Customer Service Center (CSC). This position provides leadership, guidance, and operational support to Customer Service Representatives (CSRs) while ensuring accuracy, efficiency, and professionalism in all E-ZPass and violation system activities. The Supervisor works closely with the Customer Service Manager to maintain workflow standards, resolve escalated issues, monitor performance, and ensure compliance with all WVPA policies and customer service expectations.

Key Responsibilities

• Provide daily direction, coaching, and support to Customer Service Representatives.
• Monitor service levels and adjust workflow during high-volume periods.
• Serve as the primary point of contact for escalated customer issues.
• Assist with staffing coverage during breaks and absences.
• Oversee account adjustments including debits, credits, and toll corrections.
• Review CSR correspondence for accuracy.
• Review closed account documentation prior to approval.
• Prepare and review daily deposits and reports.
• Assist CSRs with end-of-shift balancing.
• Oversee image review workflow and ensure compliance.
• Monitor violation processing for accuracy and timeliness.
• Review customer emails and ensure timely responses.
• Maintain Non-Revenue E-ZPass accounts.
• Ensure workstations are clean and compliant.
• Support operational planning and improvements.
• Perform other duties as assigned.

Minimum Qualifications

• High School Diploma or GED required
• Minimum of two (2) years CSR experience required
• Supervisory experience preferred

Candidates are required to have experience utilizing a tolling back-office system.

Must be able to pass a background check.

Job not in the classified service. See the hiring agency for a description of benefits.

Employer West Virginia

Address 1900 Kanawha Blvd. East

Building 3 Suite 500

Charleston, West Virginia, 25305

Phone (304) 558-3950

Website http://personnel.wv.gov