Customer Service Support

Imperial Brady is a leading North American distributor and solutions provider for cleaning and facility care, foodservice, and packaging. With more than 13,000 employees and a broad supply chain network, we deliver national scale with local expertise. Built on strong customer relationships and deep industry knowledge, we go beyond distribution-delivering Supplies + Support through expertise, service, and a commitment to making every customer touchpoint a plus. #imperialbradyjobs

All correspondence will come directly from Imperial Brady and not a personal email address.

Imperial Brady has a Customer Service Support role available in Denver, CO! Join a strong and continuously evolving team that helps our business grow. If you're looking for your next opportunity, Imperial Brady is a great place to take that next step.

The Customer Service Support will interact with customers, process orders, and provide information in response to customers' inquiries, concerns, and requests about our products and services.

The schedule for this position is Monday through Friday from 8:00am to 5:00pm.

Compensation Range: $21.75 - $22.50 + Bonus

Apply By: Friday, September 11, 2025

You will:

• Manage inbound customer calls promptly and professionally, ensuring a courteous and positive customer experience
• Assess customer needs, identify issues, and provide effective solutions and follow-up
• Process a variety of customer service transactions
• Document customer calls, inquiries, and resolutions accurately in the internal ticketing system
• Collaborate with internal departments and warehouse teams to investigate and resolve customer issues
• Route and redistribute customer requests to the appropriate departments for timely resolution
• Participate in one-on-one meetings and team meetings with colleagues and management to discuss performance, priorities, and customer service initiatives

You have:

• High school diploma, GED, or equivalent
• 2 years of customer service experience
• 2 years of data entry experience
• Proficiency in MS Office and familiarity with using other software
• Excellent communication skills
• An outgoing personality, an eager attitude to help others

We offer a dynamic environment for our more than 13,000 employees to work, learn, and grow professionally. We value our people and strive to create rewarding career opportunities by offering competitive salaries and benefits (medical, dental, vision), a 401(k) program with company match, life insurance, a generous paid time off package, educational reimbursement, paid family leave, and adoption assistance. We are excited to invite talented individuals with a passion for excellence to join our team.

Imperial Brady is an EEO Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, pregnancy, status as a parent, national origin, age, disability (physical or mental), family medical history, or genetic information, political affiliation, military service, or other non-merit-based factors.

Our company is a Fair Chance employer, committed to providing opportunities for qualified individuals with past justice system involvement. We believe in assessing candidates based on their skills and experience. A conditional offer of employment will be contingent upon the successful completion of a background check, consistent with applicable federal, state, and local laws.

MASSACHUSETTS APPLICANTS:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.