Customer Service Support

Kforce has a client that is seeking a Customer Service Support in Houston, TX. We provide comprehensive training to ensure our Customer Service agents are prepared to deliver exceptional customer experience. In this role, you will be trained to handle incoming customer calls and provide quick and real-time information to ensure our customers inquiry is resolved on the first call.

Overview

In this role, you will provide some decision-making to respond to and resolve non-routine customer requests, inquiries, and complaints about billing policies and other matters using basic knowledge of corporate procedures and policies when handling customer requests. This position emphasizes public relations and effective revenue risk management.

Job Duties & Responsibilities

• Research and problem-solve to determine suitable actions to deliver our customers with solution-driven results. • Be proactive and follow up as needed to ensure one contact resolution. • Create emotional connections by listening to customer needs, applying active listening skills, and showing empathy. • Embrace challenges and demonstrate capacity for growth. • We encourage and welcome improvement opportunities within a culture of transparency, openness, and trust.

Under Direct Supervision

Handles situations which may require adaptation of response. Assist customers with billing inquiries and educating on energy consumption. Records and processes commitments on customers accounts as appropriate. Assist customers with online account and mobile app requests. Meet performance metrics and schedule adherence requirements daily. Assists with providing direction and guidance to less experienced team members. Performs other job-related duties as assigned.