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Customer Service Support

Iconma

Lincoln, RI

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JOB DETAILS
SALARY
$19–$22 Per Hour
SKILLS
Administrative Skills, Customer Support/Service, Establish Priorities, Health Plan, High School Diploma, High Tech Industry, Multitasking, PC (Personal Computer) Systems, Pricing, Purchase Orders, Request for Information (RFI), Return Merchandise Authorization (RMA), Time Management, Typing
LOCATION
Lincoln, RI
POSTED
1 day ago
Our Client, a Building Technology and Software Services company, is looking for a Customer Service Support for their Lincoln, RI location.
 
Responsibilities:
  • Assist BSM, TBSM and CRC in administrative tasks.  
  • Process and confirm purchase orders and return authorizations in a timely manner.
  • Communicate any required changes to purchase order.
  • Pricing, part number, etc. to customer.
  • Review purchase orders with special discounts for proper approval.
  • Validate warranty and issue Return Authorizations. 
  • Act as a liaison and document and report shipment discrepancies.
  • Promptly address customer requests for information. 
  • Assist in shipment receiving and returns.
 
Requirements:
  • 2-5 years experience in professional setting, high school diploma, Excellent typing capabilities, working knowledge of personal computer.
  • Professional and courteous customer service.
  • Ability to prioritize and multi-task.
  • Ability to adapt to new systems and processes.
 
Why Should You Apply?

About the Company

I

Iconma

ICONMA is a global information consulting management firm providing Professional Staffing Services and Project-Based Solutions for organizations in a broad range of industries.

  • Corporate Headquarters in Troy, Michigan; 20+ locations worldwide.
  • Certified Woman-Owned Business Enterprise (WBE); certified by Women’s Business Enterprise National Council, National Women Business Owners Corporation (NWBOC); and California Public Utilities Commission (CPUC).
  • Founded in 2000
  • 2000+ Employees

The company was founded on the principle that success is derived from delivering high quality service and resources in the most responsive, flexible, and innovative way. ICONMA invests in people and resources with a single goal: To provide our customers with the highest quality service in the most responsive manner. Through its network of offices, ICONMA provides the resources to help clients maintain their competitive advantage.

COMPANY SIZE
2,000 to 2,499 employees
INDUSTRY
Management Consulting Services
EMPLOYEE BENEFITS
401K, Employee Referral Program, Life Insurance
FOUNDED
2000
WEBSITE
https://www.iconma.com/

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