Call Center Representative
Location: Malvern, PA
Pay Rate: $20.00/hour
Schedule: Full-Time, Onsite
Schedule
Tuesday, Wednesday, Thursday, Friday, and Saturday
Flexible start time between 7:30 AM and 9:30 AM
Schedule must remain consistent once selected
7.5 working hours per day
30-minute unpaid lunch break
Position Overview
We are seeking a motivated and customer-focused Call Center Representative to join a growing customer service team. This position is ideal for someone who enjoys helping customers, has excellent phone etiquette, and thrives in a fast-paced environment where multitasking and attention to detail are essential.
The Call Center Representative will be responsible for handling a high volume of inbound and outbound calls, scheduling appointments, updating customer records, processing payments, and supporting various administrative functions. This role requires strong communication skills, professionalism, and the ability to work collaboratively with multiple departments.
Key Responsibilities
Customer Service & Call Management
Answer and manage a high volume of inbound calls professionally and efficiently
Route calls to the appropriate departments
Provide exceptional customer service and resolve inquiries in a timely manner
Handle multiple phone lines simultaneously while maintaining accuracy and professionalism
Utilize conflict-resolution skills to manage challenging customer situations
Scheduling & Coordination
Schedule appointments and consultations for customers
Make outbound calls to confirm appointments, installations, and service visits
Communicate updates and schedule changes to customers as needed
Coordinate with internal departments to ensure a seamless customer experience
Data Entry & Record Maintenance
Maintain and update customer records within the company database
Ensure accuracy of customer information and documentation
Enter data efficiently while maintaining strong attention to detail
Process and distribute paperwork to the appropriate departments
Payment Processing
Process customer payments through electronic payment systems
Maintain confidentiality when handling customer information
Ensure payment information is entered accurately and timely
Administrative Support
Assist with departmental administrative tasks
Support team projects and operational goals
Collaborate closely with customer service and operations staff
Contribute to a positive and team-oriented work environment
Qualifications
Required
Previous customer service, call center, receptionist, or administrative experience preferred
Strong verbal and written communication skills
Excellent phone presence and professional demeanor
Ability to multitask in a fast-paced environment
Strong organizational and problem-solving skills
Accurate data entry and documentation abilities
Proficiency with Microsoft Word and Excel
Ability to work independently and take initiative
Positive attitude and willingness to learn
Must be able to pass a criminal background check
Reliable transportation to Malvern, PA
Preferred
Previous call center experience
Appointment scheduling experience
Customer payment processing experience
Experience working in a high-volume customer service environment
Compensation & Benefits
$20.00/hour
Full-Time Opportunity
Paid Time Off (PTO)
Paid Holidays
Medical Insurance
Dental Insurance
Vision Insurance
401(k) Plan
Additional Voluntary Benefits
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Pay Details: $20.00 per hour
Search managed by: Cassandra Coakley
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/Disabled
Military connected talent encouraged to apply
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.