Customer Service Support

Three Point Solutions

North Olmsted, OH

JOB DETAILS
SKILLS
Communication Skills, Customer Support/Service, Data Quality, Food Production, Food and Beverage Industry, High School Diploma, Identify Issues, Logistics, Order Management, Order Processing, Pricing, Problem Solving Skills, Record Keeping, Sales, Supply Chain
LOCATION
North Olmsted, OH
POSTED
Today
Job Title: Customer Service Support

Client: Food Manufacturing Company
Duration: 5 Months (Possible Extension)
Location: North Olmsted, OH 44070
Shift: Mon-Fri, 7:00 AM-4:00 PM (2 days office / 3 days remote)


Role Overview

Handleinbound customer calls, process orders, and ensure excellent service and satisfaction. The ideal candidate is a quick learner with strong communication skills.

Key Responsibilities
• Support order management, including intake, confirmation, and fulfillment.
• Identify and resolve issues in order processes.
• Communicate order status and updates to stakeholders.
• Generate order-related documents and ensure data accuracy.
• Confirm credit, pricing, stock, and transport availability.
• Collaborate with internal teams (Logistics, Sales, Supply Chain).
• Maintain detailed records and assist during peak periods.

Qualifications
• High school diploma or equivalent.
• 2+ years of related experience.

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About the Company

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Three Point Solutions

At Three Point Solutions, we are committed to the highest caliber of service that will benefit our clients, candidates and employees. Unlike large, corporate style recruiting firms, we commit to individualized attention that uniquely positions us to bridge the communication gap between recruiter, employer and candidate. Our goal is to cultivate and maintain true partnerships with our clients and candidates.
COMPANY SIZE
20 to 49 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
2003
WEBSITE
http://www.3ptsolutions.com/