Customer Service/Support Representative I

About CAE

CAE is a global leader in training for the civil aviation, defense, and security markets. Backed by a strong commitment to safety, innovation, and customer success, CAE provides advanced training solutions that help prepare customers to perform complex tasks in critical environments. With operations around the world, CAE fosters a collaborative and inclusive workplace where employees contribute to meaningful outcomes.

Description:

The Client Services Representative (CSR) serves as the primary point of contact for client-facing service requests within the training center. This role focuses on delivering a high-quality customer experience through in-person, phone, and email interactions, while coordinating operational and administrative activities.

• Serve as the main point of contact for client inquiries and service requests
• Greet and check in clients at the training center
• Provide support to clients, including executive-level stakeholders, during training events
• Conduct pre-training outreach to clients
• Troubleshoot issues and coordinate appropriate solutions
• Ensure classrooms are properly set up with required materials
• Deliver hospitality items, schedules, and badges to clients and partner locations (e.g., hotels)
• Maintain inventory of training and classroom materials
• Create purchase requisitions and coordinate ordering of center supplies
• Organize meetings and manage scheduling using Outlook and related tools
• Generate shipping labels and coordinate shipments (e.g., FedEx)
• Act as liaison between clients and internal departments
• Maintain a professional demeanor and appearance in all interactions
• Obtain Notary Public designation and adhere to applicable requirements
• Support a 24/7 training environment with a variable schedule, including weekends

Work Schedule: Fulltime, onsite

Minimum Qualifications

• High school diploma or equivalent
• Experience in customer service, hospitality, or administrative support
• Ability to communicate effectively verbally and in writing
• Strong organizational skills and attention to detail
• Proficiency with Microsoft Office applications, including Outlook, Teams, and Excel
• Ability to learn new software systems and tools quickly
• Ability to handle sensitive information with confidentiality and integrity
• Ability to build and maintain professional relationships with internal and external stakeholders
• Ability to perform in a fast-paced, client-facing environment
• Willingness and ability to work weekends and a variable schedule
• Ability to meet physical requirements, including:Lifting up to 50 lbs. or lessStanding, stooping, or squatting as neededClimbing stairs and step laddersWorking in confined spacesExtended periods of phone use

Preferred Qualifications

• Associate degree (two-year degree) or higher
• Experience supporting executive-level clients or stakeholders
• Experience in hotel, concierge, travel, or similar client-facing environments
• Familiarity with Apple products and iOS applications
• Experience coordinating logistics in a training or event environment
• Demonstrated ability to resolve issues and improve customer satisfaction

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Below is a nonexclusive list and may be updated at any time.

• Occasionally ascends or descends ladders, stairs, scaffolding, ramps, and poles.
• Occasionally moves in different positions in tight or confined spaces.
• Constantly remains in a stationary position, standing or sitting.
• Occasionally moves about to accomplish tasks or travel.
• Occasionally adjusts or moves objects up to 20 pounds.
• Constantly performs repeating motions involving wrists, hands, and fingers.

Benefits

401K & ESPP

#LI-MS1

CAE is an Equal Opportunity Employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

CAE is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please e-mail HRBusinessAviation@cae.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

E-Verify

As a Federal Contractor, CAE is required to participate in the E-Verify Program to confirm eligibility to work in the United States. If you'd like more information about your EEO rights as an applicant under the law, please click here for the EEO is the Law Poster: https://www.eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Full Time (US)

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.

About CAE

At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we've driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success.

Position Type

Regular

Equal Opportunity Employer

CAE is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, national origin, age, religion, sex, disability status, protected veteran status, or any other characteristic protected by federal, state or local laws. At CAE, everyone is welcome to contribute to our success. Applicants needing reasonable accommodations should contact their recruiter at any point in the recruitment process. If you need assistance to submit your application because of incompatible assistive technology or a disability, please contact us at CAECarrieres-Careers@cae.com.

Data Privacy

Privacy Statement | CAE

As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.