Job Description
The Contractor shall provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services to ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure. Services shall include proactive monitoring, incident response, cyber defense, operational engineering support, problem management, and continuous service improvement to maintain a secure and highly available enterprise environment.
Responsibilities
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Responsibilities
- Perform enterprise network and infrastructure monitoring using Sponsor tools
- Identify and perform initial troubleshooting tasks
- Use modeling, mapping, exposure-analysis, or network-path analysis tools
- Monitor and track scheduled maintenance windows and change activities
- Provide comprehensive 24x7x365 Network Operations Center (NOC) and Cyber Security Operations Center (CSOC) services
- Maintain a secure and highly available enterprise environment
- Ensure the continuous availability, security, performance, and operational integrity of the organization's enterprise infrastructure
- Proactively monitor network and cyber security environments and provide Incident Response, Cyber Defense, Operational Engineering Support, Problem Management, and Continuous Service Improvement
- Provide monthly application metric data such as service requests, incidents, calls per application, using Sponsor's reporting tools. Any other tool or deviation from collecting performance metrics requires prior approval from Sponsor.
- Provide operational support for the following environments; Enterprise Local Area Network (LAN), Wide Area Network (WAN), Campus Network Infrastructure
- Provide operational support for the following technologies; Microsoft Azure Government Cloud, Azure Virtual Desktop (AVD), RedSeal, Microsoft Sentinel, VMware and Hyper-V virtualization platforms, Microsoft Windows Server infrastructure, and Enterprise monitoring and alerting systems
- TS/SCI FSP Clearance
- Demonstrated experience with Microsoft Sentinel and Microsoft Azure
- Demonstrated experience understanding enterprise network monitoring and infrastructure monitoring tools
- Demonstrated experience identifying and performing initial troubleshooting
- Demonstrated experience understanding network security modeling, mapping, exposure-analysis, or network-path analysis tools
- Demonstrated experience working with telecommunications carriers, Internet Service Providers (ISPs), cloud providers, OEM vendors, managed service providers, or other third-party service providers
- Demonstrated experience leading or managing personnel within a NOC, SOC/CSOC, enterprise operations center, or comparable 24x7 technical operations environment
- Demonstrated progressively responsible experience in enterprise IT operations, network operations, cybersecurity operations, cloud operations, or related technical disciplines
- Demonstrated experience supporting a Network Operations Center (NOC), Security Operations Center (SOC/CSOC), enterprise IT operations center, or comparable technical operations environment
- Demonstrated significant experience with Microsoft Sentinel: alert monitoring, KQL log queries, entity analysis, runbooks, or escalation
- Demonstrated significant experience with Azure skills: portal nav, Monitor/Log Analytics, VMs, Resource Health, or basic networking (VNets/NSGs)
- Demonstrated significant experience with Networking basics: TCP/IP, DNS/DHCP, subnetting, VLANs, routing, firewalls, VPNs, or LAN/WAN
- Demonstrated significant experience with troubleshooting outages, connectivity, packet loss/latency, or CPU/memory issues
- Demonstrated experience with tools for topology, paths, assets, segmentation, or vulnerabilities
- Demonstrated experience with Kusto Query Language (KQL) for searching, filtering, correlating, and investigating Sentinel and Log Analytics data
About Us
For more than 20 years, NewGen Technologies has solved our clients’ toughest IT challenges with integrity, security, and outstanding service by delivering both technology and talent. We have helped secure borders, have used artificial intelligence (AI) to fight terror, aided the identification of criminals, and have helped to prevent crime through the introduction of biometrics. Our team of Highly Cleared Specialists have hard-to-find skills and expertise in a wide spectrum of technologies to provide solutions that transform business processes and solve problems of national significance. #CJ
Numbers & Facts
| Location | Virginia |
| Industry | Computer/IT Services |
| Company Size | 100 to 499 employees |
| Year Founded | 1997 |
| Website | http://www.newgentechnologies.com/ |
About Company
NewGen Technologies specializes in developing and implementing solutions to your IT challenges-especially those involving specialized technologies.
Founded in 1997, NewGen grew quickly and became immediately successful because of our primary commitment to satisfying our customers.
Our formula for success is simple-we deliver high quality products and services. We develop and maintain a staff of highly trained, experienced consultants who devise and execute creative, effective solutions to our clients' IT challenges.
Despite NewGen's rapid growth, we keep our organization agile so we can respond quickly as our customers' needs develop. And we keep our overhead in check so we can offer top-tier talent for reasonable rates.
NewGen Technologies, Inc. is a privately held, minority woman-owned small business incorporated in the state of Maryland.
Skills
- Analysis Skillsunmatched
- Artificial Intelligence (AI)unmatched
- Biometricsunmatched
- Business Processesunmatched
- CPU (Central Processing Unit)unmatched
- Cloud Computingunmatched
- Computer Securityunmatched
- Customer Support/Serviceunmatched
- DHCP (Dynamic Host Configuration Protocol)unmatched
- DNS (Domain Name System)unmatched
- Database Programming Languagesunmatched
- Desktop Virtualizationunmatched
- Firewallsunmatched
- Governmentunmatched
- Hardware Virtualizationunmatched
- High Availabilityunmatched
- Identify Issuesunmatched
- Incident Responseunmatched
- Internet Securityunmatched
- Leadershipunmatched
- Local Area Network (LAN)unmatched
- Maintenance Servicesunmatched
- Memory Hardwareunmatched
- Metricsunmatched
- Microsoft Hyper-Vunmatched
- Microsoft Infrastructureunmatched
- Microsoft Product Familyunmatched
- Microsoft Windows Azureunmatched
- Microsoft Windows Serverunmatched
- Network Administration/Managementunmatched
- Network Monitoringunmatched
- Network Operations Centerunmatched
- Network Performance/Analysisunmatched
- Network Securityunmatched
- Network Supportunmatched
- Operational Supportunmatched
- People Managementunmatched
- Performance Metricsunmatched
- Problem Solving Skillsunmatched
- Query Analysisunmatched
- Sensitive Compartmented Information (SCI)unmatched
- Subnettingunmatched
- TCP/IP (Transmission Control Protocol/Internet Protocol)unmatched
- Technical Deliveryunmatched
- Technical Operationsunmatched
- Top Secret Clearanceunmatched
- Topologyunmatched
- VLAN (Virtual Local Area Network)unmatched
- VMS Operating Systemunmatched
- VMWareunmatched
- VPN (Virtual Private Network)unmatched
- Virtual Machine (VM)unmatched
- Web Site Monitoringunmatched
- Wide Area Network (WAN)unmatched
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