Customer Service Support

Title:  Customer Service Support

Location: Springdale, AR

Duration: 12 Months

Shift:  7am – 4 pm, Mon – Fri

Payrate :  $18/hr. per hour on w2 without benefits 

Job Description:

• We are currently in search of an Customer Service Support to join our team based in Springdale, AR. This is a temporary position requiring a 12-month commitment, with the potential for hire upon successful completion. We take pride in our work and our innovative products and technologies that advance sustainable solutions for a better world. We strive to create a safe, inclusive, and collaborative workplace with competitive benefits, development opportunities and a culture that values and rewards employees on all levels of the organization.

Responsibilities:

• As an Customer Service Support, you will be an integral part of our team, responsible for accurately reviewing and entering customer requests for pricing into our system.
• Your role will be central to maintaining effective communication with customers, overseeing order pursuit activities, and engaging in project negotiations. Your keen attention to detail and strong analytical skills will ensure that quotes are returned to customers accurately and on time, helping the Order Pursuit Team meet revenue targets.
• Prepare material proposals and material take-offs for Kawneer products from customer supplied lists, customer elevations and architectural plans/specifications.
  Work safely in a manner that protects and promotes the health and well-being of the individual, the environment, and the organization.
• Interact and work with customers and sales representatives on quote follow-up, order changes, product related issues and customer claims.
  Provide required levels of service to customers where Kawneer is the preferred supplier.
• Coordinate and collaborate with employees and other internal resources on complex projects.
• Develop knowledge of and regularly use Kawneer product portfolio and price book.
  Be a point-of-contact on phone inquiries with expectation of 100% "live call " response and customer assistance.
• Work with customers and sales to formulate successful order pursuit strategies.
   

Required Skills:

• Excellent communication (verbal and written) and interpersonal skills.
• Ability to work independently and as part of a team.
• Detail-oriented with strong time management and organizational skills.
• Proficiency in Microsoft Office Suite.
• Excellent ability to follow written and verbal instructions.
• Ability to function in an environment with tight deadlines.
• Experience with KaluCAD and JD Edwards is a plus.
• Strong problem-solving skills and the ability to think critically and creatively.
   

Required Qualifications:

• High School diploma or GED equivalent from an accredited educational institution
  1 year of experience in customer service role.
• Candidates must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Preferred Skills:

• Construction industry background or knowledge of architectural systems products.
• 2 or more years of experience in the Construction Industry.
• 2- or 4-year degree in Construction Management from an accredited institution.

• As an Customer Service Support, you will be an integral part of our team, responsible for accurately reviewing and entering customer requests for pricing into our system.
• Your role will be central to maintaining effective communication with customers, overseeing order pursuit activities, and engaging in project negotiations. Your keen attention to detail and strong analytical skills will ensure that quotes are returned to customers accurately and on time, helping the Order Pursuit Team meet revenue targets.
• Prepare material proposals and material take-offs for Kawneer products from customer supplied lists, customer elevations and architectural plans/specifications.
• Work safely in a manner that protects and promotes the health and well-being of the individual, the environment, and the organization.
• Interact and work with customers and sales representatives on quote follow-up, order changes, product related issues and customer claims.
• Provide required levels of service to customers where Kawneer is the preferred supplier.
• Coordinate and collaborate with employees and other internal resources on complex projects.
• Develop knowledge of and regularly use Kawneer product portfolio and price book.
• Be a point-of-contact on phone inquiries with expectation of 100% "live call " response and customer assistance.
• Work with customers and sales to formulate successful order pursuit strategies.