Customer Service Support Specialist

Location: Tempe, AZ – Remote
Employment Type: Full-Time, Contract-to-Hire
Schedule: 24/7 Support Center – Shift flexibility required

Position Overview

Aspen Technical Staffing is seeking a Customer Service Support Specialist for a full-time, contract-to-hire opportunity with our client in Tempe, AZ.

This is a work-from-home call center position supporting customers, vendors, municipalities, and internal teams with facilities, utility, water, sanitation, and service-related inquiries. The ideal candidate will have strong communication and customer service skills, excellent computer abilities, and the ability to work independently in a virtual environment.

The Support Center operates 24/7, and candidates must be available to work assigned shifts between 12:00 a.m. and 12:59 p.m., including weekends, holidays, and overtime as needed.

Responsibilities

• Answer and respond to customer calls, emails, chats, and alarms professionally.
• Assist with facilities, utility, water, sanitation, and service-related issues.
• Research information and resolve customer inquiries and complaints.
• Enter, dispatch, track, and follow up on customer work orders.
• Coordinate service requests between customers, vendors, and internal teams.
• Identify and escalate priority issues to the appropriate resources.
• Make outbound calls and follow up on unresolved issues.
• Maintain accurate call documentation and meet department productivity and attendance standards.
• Communicate through Microsoft Teams, Salesforce, phone, email, and chat.
• Identify customer service trends and report potential issues to management.
• Complete required training and follow established Support Center procedures.
• Perform additional duties as assigned.

Qualifications

• High school diploma or GED required.
• 2–4 years of call center or customer service experience preferred.
• Strong verbal and written communication skills.
• Excellent listening, problem-solving, and organizational skills.
• Ability to navigate multiple computer systems and databases simultaneously.
• Basic to intermediate Microsoft Office skills.
• Experience with Salesforce, CMMS, or work-order management systems is a plus.
• Utilities, facilities, municipal services, or water/wastewater experience is a plus.
• Ability to work independently in a fast-paced, high-volume environment.
• Professional, dependable, and comfortable working with a diverse customer base.

Work-from-Home Requirements

Candidates must have:

• A dedicated, distraction-free home office.
• Reliable, high-speed/upgraded internet service.
• A professional environment suitable for handling customer calls.
• Ability to maintain consistent connectivity throughout the scheduled shift.

Schedule

The Support Center operates 24 hours a day, 7 days a week. Employees must be flexible to work assigned shifts within the 12:00 a.m. to 12:59 p.m. operating window, including weekends and holidays.

Overtime may be required based on staffing, technical, or client needs.