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Customer Service Support w/ Technical Aptitude

Exegistics

Dallas, TX

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JOB DETAILS
SKILLS
Administrative Skills, Billing, Communication Skills, Cross-Functional, Customer Satisfaction, Customer Support/Service, Data Entry, Detail Oriented, Finance, Follow Through, High School Diploma, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Multitasking, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Purchase Orders, Record Keeping, Salesforce.com, Time Management, Track Customer Issues, Writing Skills
LOCATION
Dallas, TX
POSTED
9 days ago
Customer Service Support (Full-Time | Onsite)
This role is best suited for someone who is detail-oriented, organized, and comfortable managing multiple priorities in a professional, fast-paced environment. If you enjoy supporting both customers and internal teams, following processes closely, and seeing your work directly impact order accuracy and customer satisfaction, this may be a strong fit.
What This Role Is About
As a Customer Service Support team member, you will play a key role in ensuring orders move accurately and efficiently from entry to delivery. You’ll communicate regularly with customers and work closely with internal departments to resolve issues, track orders, and maintain accurate records. This position requires focus, follow-through, and clear communication.
Key Responsibilities

  • Provide administrative and customer support via email and phone

  • Process purchase orders and enter data accurately into internal systems

  • Track and report order status, including shipping dates and delays

  • Communicate proactively with customers regarding updates and issue resolution

  • Coordinate with Planning, Shipping, Contracts, and Finance to support timely delivery

  • Assist with scheduling, shipping, and invoicing-related questions

  • Review customer terms and conditions and follow up as needed

  • Perform clerical tasks such as filing, data entry, and logging quote requests

  • Screen customers using online tools and maintain accurate records in customer portals

  • Technical inclined
Required Qualifications

  • Strong attention to detail and ability to manage multiple priorities

  • Clear written and verbal communication skills

  • Proficiency with Microsoft Word, Excel, and PowerPoint

  • 1–3 years of experience in an administrative or customer service role

  • High school diploma or GED

  • Must meet U.S. Person requirements under ITAR regulations
Preferred Experience

  • Familiarity with customer databases (Salesforce preferred)

  • Experience with ERP systems (IFS preferred)

  • Associate degree or higher
What to Expect

  • A structured, team-based environment

  • Regular interaction with cross-functional departments

  • A role where accuracy, communication, and reliability matter

This position is full-time and onsite. U.S. Person status under ITAR regulations is required.




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About the Company

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Exegistics

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