Actylis is a global solutions provider with over 75 years of experience, specializing in streamlining the management of critical ingredients and raw materials for our business partners.
We offer both sourcing and manufacturing solutions tailored to meet diverse and evolving needs, ensuring a reliable, agile, and secure supply network. Our commitment to customization allows us to create flexible solutions, whether it's a unique specification, custom packaging, or tailored logistics strategies.
With deep expertise in quality and regulatory compliance, sourcing and logistics management, analytical services, and R&D support, we reduce complexities and mitigate risks, empowering our partners to focus on growing their business.
In furtherance of that goal, Actylis is seeking new members of the team. This expansion, coupled with a comprehensive benefits package, and opportunities for challenge and growth, make Actylis the ideal place to work and thrive. We hope you'll consider joining us!
Position Summary
The Customer Service Team Lead is responsible for overseeing day-to-day customer service operations within a distribution and manufacturing environment. This role serves as the primary point of escalation for customer inquiries related to sales orders, shipments, invoicing, and returns, while also providing leadership, coaching, and support to the customer service team. The Team Lead ensures accuracy, timeliness, and consistency in order processing and customer communications, and acts as a key liaison between Customer Service, Sales, Purchasing, Logistics, and Finance.
Responsibilities will include:
Team Leadership & Support
Aceto Corporation is a value added distributor transforming toward pharmaceuticals. Founded in 1947, is an international marketing, sales and distribution company organized into three business segments. Human Health:Finished Dosage Form Generics and Nutritionals. This includes Rising Pharmaceuticals, our generic branded pharmaceutical subsidiary (www.risingpharma.com). Pharmaceutical Ingredients: Pharmaceutical Intermediates and Active Pharmaceutical Ingredients (APIs). Performance Chemicals: Specialty Chemicals and Agricultural Protection Products. What makes Aceto unique? Aceto functions as a virtual manufacturing company, distributing more than 1,100 chemical compounds used principally as raw materials or finished products. With business operations in nine countries, Aceto’s global reach is distinctive in the industry, enabling the Company to source and supply quality products on a worldwide basis. Leveraging local professionals, Aceto sources more than two-thirds of its products from Asia, buying from approximately 500 companies in China and 200 in India. Global Technical Network – A strong global technical network differentiates Aceto from commodity distribution companies. With regional managers in the United States, Europe and Asia, Aceto provides regulatory support and quality assurance for customers and suppliers worldwide. Aceto’s regulatory network ensures that the product quality is manufactured to applicable required standards and conforms to customer specifications for its intended end use. Experienced Staff – Highly experienced staff, one-third of whom are technically trained, enable Aceto to meet individual customer needs. Our marketing, sales, regulatory and technical professionals possess an intimate knowledge of worldwide sources of supply and product applications, as well as statutory and technical requirements.