Customer Service Team Lead

Lead. Coach. Inspire.

The Customer Service Team Lead is responsible for mentoring and guiding a team of customer service representatives to ensure high-quality service delivery. This position supports the regional manager and is accountable for achieving profitable sales and providing outstanding customer service through a consultative approach. A successful Customer Service Team Lead has strong leadership skills, excellent communication abilities, and a commitment to customer satisfaction. This role will support team member development to grow professionally and increase their contribution to the overall business.

What You'll Bring

• High School Diploma, required
• Bachelor's Degree, preferred
• Minimum one (1) year in an Inbound Sales and Service role or equivalent
• Minimum of one to three (1-3) years' sales/management experience
• Demonstrated sales and mentoring capabilities, required
• Must actively expand knowledge of new and existing products, applications, software, services, and processes
• Strong interpersonal, written communications, and presentation skills
• Must actively build and maintain knowledge of Hilti Online to increase overall customer utilization, drive online sales, and troubleshoot online customer issues
• Must understand appropriate handling of specialized market segments, including • Federal and State Government, Rental and Authorized Distributors, Automotive, • • Mining, Nuclear, etc., including strong organizational awareness of how to work high, deep, and wide within large organizations
• Strong knowledge of computer information systems such as Hilti Online, Genesys, CIC, Salesforce, SAP, Microsoft Word, Excel, and PowerPoint
• Strategic planning and organizing skills required (skilling and team scheduling)

Legal Notice

Hilti, Inc is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.

Commitment to Inclusion

At Hilti, inclusion is a key focus in how we work, lead, and grow together. We are committed to embracing diversity of thought and creating an environment that is inclusive of everyone, everywhere. We continuously strive to ensure every voice is valued and every team member feels empowered to contribute. By building on this foundation, we strengthen our teams, our innovation, and our impact, making construction better together.

Why Hilti

Hilti is a global leader in construction innovation, with more than 34,000 team members across 120 countries. Guided by our purpose, Making Construction Better, we're driven to keep learning, growing, and finding new ways to make a lasting impact. Here, you'll be empowered to use your strengths, work with a global and inclusive team, and take on meaningful challenges. At Hilti, you'll have the chance to make your ideas, achievements, and growth real through purpose, passion, and teamwork.