Bomberger's Store - Part Time Customer Service Team Member Needed: 25 Hours Weekly
Are you excited about creating a fun and inviting atmosphere for customers? Do you want to work in a dynamic environment where your contributions truly matter?
Join Bomberger's Store, a trusted family-owned home improvement retailer since 1887, as a highly skilled and enthusiastic Customer Service Team Member. Here, you'll learn valuable customer support skills while working alongside a motivated team dedicated to delivering exceptional service. Enjoy perks like employee discounts and a flexible schedule while making a difference in your local community!
Responsibilities
- Operates a computerized cash register to process orders, customer returns, and issue cash or credit.
- Accepts and processes payments on customer accounts. Collects rent payments from tenants.
- Processes purchases of store gift cards; prepares donations of these items.
- Processes transactions for the purchase of Pennsylvania hunting, fishing, and dog licenses and compiles reports.
- Processes transfers of merchandise to departments within the store.
- Creates special orders, accepts payment, and finalizes upon full payment.
- Processes transactions to pay cash to selected vendors or employees of the store.
- Checks balances and answers routine questions from customers regarding their store accounts.
- Utilizes the store phone system to answer calls and assist customers by answering any questions, taking a message, or transferring calls to another department.
- Uses store radio regularly for customer assistance.
- Assists customers by getting prices or resolving price discrepancies, helping to locate products or merchandise, and answering general questions.
- Listens to customer feedback and complaints; resolves problems.
- Assists in activities to prepare for opening or closing of the store.
- Orders and maintains the proper amount of money in the customer service safe.
- Keeps customer service station clean, organized and stocked with necessary supplies.
- Refills customer queue stock and informs a shift lead if products need ordered.
- Redeems coupons.
- Bags customer merchandise.
- Collects trash from checkout area and takes to warehouse for disposal
- Put back items to the correct place in the store after returned by customers.
Requirements
- High school diploma or equivalent OR one to three months related experience and/or training
- Ability to work weekday evenings and an every other Saturday rotation (full day shift).
- Part Time (approximately 25 hours weekly)
- Strong communication skills and a friendly demeanor.
- Commitment to regular attendance and teamwork.
- Needs to be able to stand for extended periods of time and lift or move up to approximately 40 pounds.
Benefits
- Employee discounts on a wide range of products.
- 401k plan with matching contributions.
- Referral program to reward your network.
Location: Bomberger's Store
If you're ready to bring your talent and enthusiasm to our team, apply now and help us continue our legacy of service!
Work schedule
- Weekend availability
- Day shift
- Holidays
- 8 hour shift
Benefits
- Employee discount
- 401(k)
- Other
- Flexible schedule
- 401(k) matching
- Referral program