Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Detail Oriented, Electronics Manufacturing, High School Diploma, Interpersonal Skills, Manufacturing, Microsoft Excel, Microsoft Office, Microsoft Outlook, Microsoft Word, Multitasking, Order Delivery, Order Processing, Organizational Skills, PCB (Printed Circuit Board) Manufacturing, Process Improvement, Quality Metrics, Sales, Sales Support, Systems Maintenance, Team Player, Technical Support, Time Management, Track Customer Issues
We are seeking a detail-oriented and motivated Customer Service Technician to support our sales and production teams in a PCB manufacturing environment. This role focuses on assisting customers with orders, providing updates, and ensuring clear communication between customers and internal departments.
This is an excellent opportunity for an entry-level candidate or recent graduate looking to build a strong foundation in customer service within a fast-paced manufacturing environment.
Duties & Responsibilities
- Serve as a point of contact for customer inquiries, providing support via email and phone
- Assist with order entry, updates, and tracking to ensure timely delivery
- Review customer-provided documents for completeness and follow up if information is missing
- Communicate order status, changes, and any issues to customers and internal teams
- Work closely with sales, production, and engineering teams to support customer needs
- Help resolve order discrepancies, delivery issues, and general customer concerns
- Maintain accurate records of customer interactions, orders, and updates in internal systems
- Support the sales team with follow-ups, quotes, and general account support
- Participate in team meetings and assist with ongoing process improvements
- Follow company procedures, quality standards, and customer requirements
Qualifications
- High school diploma or equivalent required; Associate's or Bachelor's degree preferred
- Experience in PCB manufacturing or electronics industry is a plus
- Strong communication and interpersonal skills
- Good organizational skills and attention to detail
- Ability to manage multiple tasks in a fast-paced environment
- Basic computer skills, including Microsoft Office (Excel, Outlook, Word)
- Willingness to learn and grow within a manufacturing environment
- Positive attitude and team-oriented mindset
We are an ITAR-compliant facility, and all employees must meet ITAR eligibility requirements.