Customer Service Technician

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Customer Service Technician

Location: Quincy, IL or Charlotte, NC

About Us

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at irco.com and join us to own your future.

Job Overview:

Are you passionate about delivering exceptional customer experiences and solving problems in a fast-paced environment? Join our team as a Customer Service Technician, where you'll serve as a key link and go-to contact for internal and external customers, distributors, and cross-functional teams. In this role, you'll handle detailed customer interaction daily, including issuing quotations, entering orders, communicating delivery schedules, resolving customer issues, and coordinating clearly with internal departments to keep operations running smoothly. Bring your ownership mindset, process-driven approach, and passion for customer care as you build trust quickly, support customers and distributors outside the company, improve workflows, and ensure seamless order execution. This role offers real impact and visibility, with meaningful responsibility, broad collaboration, and growth opportunities within a global organization.

Responsibilities:

• Provide high-quality customer service and support for international customers/distributors outside the U.S. and Latin America, including Canada, Europe, and Asia.
• Process customer-related work including order entry, delivery/export support, case management, and customer requests.
• Coordinate with internal departments and external customers/distributors to resolve issues and ensure smooth order and delivery flow.
• Manage multiple tasks in an organized, efficient, and professional manner while maintaining strong customer focus.
• Communicate clearly through email, systems, and occasional phone/customer interaction as part of day-to-day case and order support.

Requirements:

• High School Diploma or GED
• 4+ years of relevant professional experience working in an office environment
• 2+ years of experience in a customer service environment ideally managing customer requests, order-related activities, and delivery coordination.
• 2+ years demonstrated experience in both written and verbal communications with internal and external stakeholders
• 1+ years' experience analyzing customer requirements to support issue resolution and service delivery

Core Competencies:

• Customer Focus: Deliver exceptional service and resolves issues quickly.
• Problem Solving: Analyze needs and provides effective solutions.
• Communication & Collaboration: Build trust with customers and internal teams.
• Process & Systems Management: Manage customer orders and workflows using ERP System; proficient in Microsoft Office tools.
• Mechanical Aptitude: Apply hands-on understanding to support customer and product needs.
• Ownership & Accountability: Stay organized, self-motivated, and focused while proactively driving tasks to completion with urgency, accuracy, and reliability.
• Adaptability: Manage multiple priorities and shifting customer needs while staying on task in a fast-paced, customer-focused environment.

Preferences:

• Associates or Bachelors Degree
• Experience with SAP, Salesforce, or another ERP/CRM system
• Mechanical aptitude and comfortable learning about mechanical products

Travel and Work Arrangements

• Position based onsite in Quincy, IL or Charlotte, NC
• Work Authorization: US Citizen or Permanent Resident

Pay Range

The base pay range for this role is $45,000 - $55,000 annually. The pay range considers a wide range of factors that include a candidate's skills; experience and training; licensure and certifications; and geographic location.

What We Offer

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to helping make life better for our employees, customers and communities. Customers lean on us for our technology-driven excellence in mission-critical flow creation and industrial solutions across 40+ respected brands where our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity and efficiency. For more information, visit www.IRCO.com.