Customer Service Technician

CUSTOMER SERVICE TECHNICIAN

My client is a leading supplier of industrial robots and robotic automation systems with a broad product portfolio, able to service a wide range of applications all around the world. The Customer Service Technician installs, assembles, provides maintenance, repairs and refurbishes robots for semiconductors both at the onsite shop and at customers’ site.

Responsibilities Include:

• Troubleshoot and test the robots, as well as monitor and track the failures and other irregularities as reported

• Works closely with Engineering and Quality Assurance organizations to help understand, isolate and resolve problems

• Analyze and provide solution support across customer production sites that are in compliance with support agreements including hardware and software

• Verify the reported issues, document the steps to reproduce and validate the solution/fix. This solution may be to apply the patch/upgrade or the change to the production environment

• Work with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions

• Assist in all aspects of customer care as other dues may be assigned

Basic Qualifications:

• High School diploma or equivalent AND 2 or more years of relevant work experience OR Associate Degree

• Good understanding of mechanical and electrical theory

• Strong analytical and trouble shooting skills

• Ability to work both in a team work environment as well as independently under the minimum supervision

• Excellent communication and interpersonal skills

• Basic computer skills with MS-Office suite (Word, Excel and PowerPoint)

• Good driving record with a valid driver’s license

• Must be able to work overtime as needed

• Up to 25%domestic overnight travel with a minimum notice

• On a very rare occasions, international travel may be required

Preferred Qualifications:

• Knowledge and understanding of semiconductor manufacturing processes

• Experience working in a Semiconductor manufacturing environment

• Interest and passion for Semiconductor robots