Customer Service Technician

Coyote Technical & Executive Sourcing

San Jose, CA

JOB DETAILS
LOCATION
San Jose, CA
POSTED
30+ days ago
Customer Service Technician - Robotics


Responsibilities Include:
  • Troubleshoot and test robots, as well as monitor and track failures and other irregularities as reported
  • Works closely with Engineering and Quality Assurance teams to help understand, isolate and resolve problems
  • Analyze and provide solution support across customer production sites that are in compliance with support agreements including hardware and software
  • Verify the reported issues, document the steps to reproduce and validate the solution/fix. This solution may be to apply the patch/upgrade or the change to the production environment
  • Work with internal engineering teams to resolve customer issues that have not been solved through problem replication or known solutions
  • Assist in all aspects of customer care as other dues may be assigned

Basic Qualifications:
  • EITHER - High School diploma or equivalent PLUS two or more years of relevant work experience OR Degree in a relevant TECHNICAL subject
  • Good understanding of mechanical and electrical theory and practice
  • Strong analytical and trouble shooting skills are a must have
  • Ability to work both in a team work environment as well as independently under minimum supervision
  • Excellent communication and interpersonal skills to communicate with customers
  • Basic computer skills with MS-Office suite (Word, Excel and PowerPoint)
  • Knowledge of robotics is a plus point but willingness to learn is more important
  • Good driving record with a valid driver’s license required
  • Must be able to work reasonable overtime as needed to satisfy customer needs
  • Must be willing to travel up to 25% domestic overnight travel with short notice
  • On a very rare occasions, international travel may be required

Preferred Qualifications:
  • Knowledge and understanding of semiconductor manufacturing processes
  • Experience working in a Semiconductor manufacturing environment
  • Interest and passion for Semiconductor robots

Physical Requirements:
  • Must be able to carry, lift, push and pull objects weighing up to 50lbs and to bend, walk and stand with objects weighing up to 50Ibs
  • Must be able to work in a confined space
  • Must be able to work on/around moving mechanical parts for a long period do time
No visa sponsorship (H1-B, etc.) available at this time, sorry).

About the Company

C

Coyote Technical & Executive Sourcing

Who Are We?

Coyote Technical is a full-service staffing and recruiting firm that provides services in temporary, contract and permanent placements. Coyote Technical can provide you with superior employment services, focusing on sourcing quality candidates with the exact education and experience you need. Phil Montoya, Director of Sourcing, has years of recruiting experience in diverse industries. His status as Top Recruiter with most successful placement is testimony to his relentless pursuit of the perfect candidate. Phil holds a BS in Mechanical Engineering and worked for years in the Automotive and Aerospace Industries. Coyote Technical’s recruiting Team is equally committed to finding the talent you seek. Our years of experience enables us to intimately understand your industry, thereby we will provide you with quality and effective employment services.

Why Choose Us?

Coyote Technical aims to fill every position you list by matching the ideal candidate with the ideal position. Coyote technical has an ever-expanding internal database of more than 20,000 candidates with the skills and qualifications to match any of your hiring needs. It is our mission to ensure that every candidate be placed in a position in which they will thrive professionally.

Our fees are contingent upon finding you the perfect candidate, which means you will not pay a fee unless we are successful. In fact, we will extend a thirty (30) day guarantee. Should the candidate leave or be terminated for cause within the first thirty (30) days from the starting date the candidate will be replaced. What does this mean for you? Peace of mind in knowing that you will have an employee with the competence and enthusiasm you desire!





COMPANY SIZE
1 to 9 employees
INDUSTRY
Staffing/Employment Agencies
WEBSITE
http://www.coyotesourcing.com/