Gritter Francona is looking to hire a Customer Service Technician to support a contract with the Veterans Affairs.
A Customer Service Technician will respond to technical issues escalated by customers. This position will act as a liaison between operations, the client, and Engineering/Development. You are able to respond to end user request for assistance using existing manuals and scripted responses. Must be able to effectively interact with customers and be able to refer ongoing issues to the appropriate engineering support team.
Requirements
High school diploma or GED
Experience with problem solving, debugging, and providing solutions to technical issues
Ability to prioritize and execute tasks in a high-pressure environment.
Experience working within a team-oriented, collaborative, agile environment.
Highly self-motivated and directed with the ability to manage multi-discipline triage calls.
Experience documenting and communicating work-a-rounds and solutions clearly
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k, IRA)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Training & Development
Numbers & Facts
Location
Washington, DC
Skills
Customer Escalationsunmatched
Customer Relationsunmatched
Customer Support/Serviceunmatched
Debugging Skillsunmatched
Documentationunmatched
Establish Prioritiesunmatched
Health Planunmatched
High School Diplomaunmatched
Problem Solving Skillsunmatched
Scripting (Scripting Languages)unmatched
Team Playerunmatched
Telephone Triageunmatched
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