Customer Service Trainer Instructional Designer

Kforce Inc.

Saint Louis, MO(remote)

JOB DETAILS
SALARY
$45,050–$60,950
SKILLS
Business Growth, Call Center Operations, Communication Skills, Consulting, Content Development, Customer Acquisition, Customer Relations, Customer Support/Service, Hardware Virtualization, Instructional Design, Legal, Microsoft Office, Onboarding, Organizational Development/Management, Organizational Skills, Scalable System Development, Short Messaging Service (SMS), Technical Writing, Time Management, Training Tools, Training/Teaching Materials, Voice Chat
LOCATION
Saint Louis, MO(remote)
POSTED
Today
Kforce has a client in Saint Louis, MO that is looking for a Customer Service Trainer Instructional Designer to come aboard a contract to hire opportunity with one of our clients. Overview: As a Customer Service Training Professional, you will play a critical role in building scalable, data-informed learning and enablement programs that empower Customer Service Representatives (CSRs) to deliver exceptional customer interactions across voice, chat, and email channels. This role focuses on onboarding, continuous learning, performance support, and change enablement-ensuring training evolves alongside business growth, technology adoption, and shifting customer expectations.

Requirements:

  • Bachelor's degree in Education, Business, Organizational Development, or related field, or equivalent experience
  • 3+ years of experience in training, learning and development, customer service, or contact center operations
  • Experience supporting a growing or fast-paced environment preferred
  • Dynamic and confident facilitator with strong presentation and communication skills
  • Comfortable delivering both soft skills and technical training content in a virtual environment
  • Strong instructional design and content development capabilities
  • Proficiency with LMS platforms, virtual training tools, and Microsoft Office
  • Ability to design scalable learning solutions and adapt quickly to change
  • Strong organizational skills with the ability to manage multiple initiatives and meet deadlines

The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.

We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.

Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.

This job is not eligible for bonuses, incentives or commissions.

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

By clicking “Apply Today” you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.


About the Company

K

Kforce Inc.

Kforce is a solutions firm specializing in technology, finance and accounting, and professional staffing services. Our KNOWLEDGEforce® empowers top companies to achieve their digital transformation goals. We curate teams of technical experts who deliver solutions custom-tailored to each client’s needs. These scalable, flexible outcomes are shaped by deep market knowledge, thought leadership and our multi-industry expertise.

 

Our integrated approach is rooted in 60 years of proven success deploying highly skilled professionals on a temporary and direct-hire basis. Each year, approximately 18,000 talented experts work with the Fortune 500 and other leading companies. Together, we deliver Great Results Through Strategic Partnership and Knowledge Sharing®.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Financial Services
FOUNDED
1962
WEBSITE
http://www.kforce.com/