Customer Service

We are seeking a Bilingual Customer Service Representative to support English- and Spanish-speaking customers. This role focuses on delivering excellent service, resolving billing issues, and ensuring a positive customer experience.

Responsibilities

• Assist customers in English and Spanish via phone, email, or chat
• Research and answer questions regarding accounts, services, and policies
• Resolve billing disputes
• De-escalate customer concerns professionally
• Document interactions accurately and update customer records
• Follow company policies and quality standards

Qualifications

• Bilingual in English and Spanish (verbal and written)
• Customer service experience preferred
• Proficient in Microsoft Office
• Strong communication, problem-solving, and time-management skills
• Comfortable working with multiple systems and high call volumes

*Excellent benefits include Health, Dental, and Vision Insurance, Paid Holidays, PTO, 401K, and more

Pay Details: $21.00 per hour

Search managed by: Kelly Martin

Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.