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Customer Service - Warranty Administrator

Johnson Service Group

East Syracuse, NY

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JOB DETAILS
LOCATION
East Syracuse, NY
POSTED
21 days ago
Warranty Administrator (Hybrid)
Schedule: Monday – Friday, 8:00 AM – 5:00 PM
Work Environment: Hybrid (Mondays & Fridays remote; subject to business needs)
Position Summary
The Warranty Administrator is a customer-focused support professional responsible for handling inquiries related to product registration, warranty claims, and coverage details. This role ensures accurate documentation of customer interactions, supports workflow coordination, and contributes to training and operational improvements.
Key Responsibilities
  • Respond to inbound calls and cases, ensuring a positive customer experience
  • Provide support to distributors, dealers, and end users
  • Accurately document customer interactions in internal systems
  • Guide customers through warranty processes and coverage details
  • Process and follow up on warranty claims in a timely manner
  • Deliver accurate information on products, policies, and procedures
  • Meet performance metrics (quality, call handling, customer satisfaction)
  • Escalate complex issues as needed
  • Collaborate with cross-functional teams to resolve customer concerns
  • Support training initiatives and maintain/update operational documentation
Qualifications
  • High school diploma or equivalent required
  • Minimum 1 year of relevant experience
  • Experience with systems such as Salesforce, SAP, or similar tools
  • Strong communication and customer service skills
  • Ability to analyze data and identify trends
  • Experience with process improvement methods (Lean, Six Sigma, Kaizen) preferred
  • Strong multitasking and organizational skills in a fast-paced environment

JSG offers medical, dental, vision, life insurance options, short-term disability, 401(k), weekly pay, and more. Johnson Service Group (JSG) is an Equal Opportunity Employer. JSG provides equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law.

About the Company

J

Johnson Service Group

At JSG, We Understand People

It is our mission to empower people, help our clients reach their goals, and hire motivated individuals.

Since our start in 1984, we’ve worked hard to establish our present position as the most effective cross-industry staffing and consulting solution available.

Headquartered in Chicago, IL with local offices throughout the United States and Canada, JSG proudly serves a diverse range of industries with the right solutions to help clients reach their company goals. Our client-centric approach enables us to create personalized solutions for businesses in need of top-tier talent.  Our dedication doesn’t stop at our clients. We strive to connect candidates with opportunities that match their skills and goals. More than just a go-between, we are a dependable bridge, uniting top talent with suitable opportunities, facilitating shared opportunities and growth.

COMPANY SIZE
1,000 to 1,499 employees
INDUSTRY
Staffing/Employment Agencies
FOUNDED
1984
WEBSITE
https://www.jsginc.com/

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