Communication Skills, Cross-Functional, Customer Relationship Management (CRM), Customer Support/Service, Data Quality, ERP (Enterprise Resource Planning), Establish Priorities, Maintain Compliance, Manufacturing, Order Processing, Performance Metrics, Problem Solving Skills, Process Improvement, Product Development, Record Keeping, Resolve Customer Issues, Service Delivery, Service Level Agreement (SLA), Time Management
Customer Service Administrator
£28,000 to £30,000 per annum, Permanent, Full-time 40 hours per week Monday to Friday, BS15 Kingswood Bristol, Pension, Bonus, Free Lunch, Parking and Holidays
A leading manufacturing business who are currently seeking a customer service administrator to join an expanding business. Established business of 40 years, offering stability and future progressive opportunities that will see you develop. Working within a team of 3, having close working relationships with further departments, this customer service administrator opportunity will see you :
- Deliver a consistently high standard of customer service across all channels, ensuring every interaction reflects professionalism and care.
- Handle customer enquiries, complaints, and requests via inbound and outbound calls and emails through the CRM, taking ownership to resolve issues efficiently at first contact whenever possible.
- Accurately process customer orders, returns, and maintain records through our ERP, ensuring data integrity across all systems.
- Pro actively identify and report compliance and operational issues to maintain service standards.
- Consistently achieve KPIs for FRT, FCR, and NPS, ensuring high-quality and efficient customer service."
- Collaborate effectively with colleagues and cross-functional teams to ensure seamless service delivery.
- Manage workload effectively, prioritising tasks to meet deadlines and service level agreements.
- Continuously develop product and service knowledge to provide accurate and informed support.
- Identify opportunities to improve processes, customer journeys, and service outcomes.
The successful customer service administrator will have a need to hold :
- Excellent communication skillsTravail Employment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Thanks for your application. Due to the high level of responses we are currently receiving, whilst we endeavour to contact everyone, sometimes we are unable to. If you have not heard from us within 10 working days of making your application, please assume that you have been unsuccessful on this occasion.
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Travail Employment Group