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Customer Services Aide

City of Tallahassee (FL)

Tallahassee, FL

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JOB DETAILS
SALARY
$15.51–$42.08 Per Hour
SKILLS
Administrative Skills, Aviation Industry, Customer Support/Service, Data Entry, Driver's License, Electrical Utility, High School Diploma, Operational Support, Parks & Recreation, Policy Development, Procedure Development, Public Safety, Quality Assurance, Quality Control, Quality Management, Record Keeping, Service Delivery, Time Management
LOCATION
Tallahassee, FL
POSTED
Today
About UsTallahassee, a diverse community of nearly 200,000 residents, is the state capital and home to Florida A&M University, Florida State University, and Tallahassee State College. It is known for its national forest, freshwater lakes, and abundant parks and recreational activities. Located inthe north-central portion of the state of Florida, the City is 30 minutes south of the Georgia state line and one hour north of the Gulf of Mexico.The City, as an organization, has a devoted workforce of approximately 4,000 people who come together to ensure the needs of the community are met through municipal services. These services include Police, Fire, Utilities (electric, gas, water, wastewater, stormwater), Parks and Recreation, Aviation-Tallahassee International Airport, and general municipal services. The City's mission is to be the national leader in the delivery of public service.The City of Tallahassee's workforce is our community's lifeblood, we offer diverse career opportunities, a positive work-life balance, competitive compensation, exceptional wellness programs, and comprehensive benefits, all of which position us to be the premier employer of choice for this area.Deadline (Continuous)Applications are accepted on a continuous basis.Department NamePatrol OperationsJob SpecificationsThis is direct and indirect public contact work designed to provide administrative support in responding to the public safety needs of the community. Employees in this class assist citizens reporting criminal incidents or seeking public safety related information. These employees clarify incomplete information or collect missing information and may assist with data entry, record keeping, quality control initiatives and general administrative support in assigned areas or throughout the department, as operational and support needs dictate. Work is performed under the general direction of a supervisor; however, the employee is expected to exercise considerable judgment while acting in accordance with established departmental policy and procedure. Work is reviewed through observation, conversation, and by results obtained.For the complete job specification, listing essential duties and desirable qualifications, go to Customer Services Aide.Minimum Training & ExperiencePossession of a high school diploma or an equivalent recognized certificate and two years of clerical or administrative support experience involving regular contact with the general public; or an equivalent combination of education and experience. An associate's degree from a community college or completion of a two year vocational school program in a business related area may substitute for the required experience.Necessary Special RequirementsMust possess a valid Class E State driver's license at the time of appointment. Final candidates will be required to complete all pre-employment screening requirements, in accordance with City policy. All information provided during the hiring process must be accurate and complete; misstatements or falsification may result in disqualification or dismissal.Positions may require working varying shifts, including 8, 10, or 12 hours or more, and availability to work at any time during a 24-hour period, including days, evenings, nights, weekends, and holidays based on operational needs.Salary Range$15.5059 to $42.0765/hourly. Hiring rate generally will not exceed $22.2451/hourDriver's License RequirementsMust possess a valid Class-E State driver's license at the time of appointment.Benefits InformationThe City of Tallahassee offers a comprehensive benefits package, including:* Paid vacation, sick leave, parental, and catastrophic illness leave* Defined benefit pension and defined contribution plans* Paid holidays* Tuition reimbursement* Medical, dental, and vision insurance* Life and long-term disability insurance* Pre-paid legal, critical illness, and auto insurance plansFor more information about benefits offered to eligible City employees, visit ALEX or 2025 Benefits Summary.Note: OPS employees are eligible for medical insurance plans but not eligible for paid vacation, paid sick leave, or paid holidays. Temporary employees (Non-OPS) are not eligible to participate in the City's benefits programsHow To ApplyVisit Talgov.com/Employment click on the 'Apply Today' button, then navigate to 'My Job Applications' icon, and create an account. Only online applications will be accepted for this vacancy. Remember, you must complete all sections of the application, including the education and work history section, even if this information is included on your resume.If you have any questions regarding this position or the application process, please contact the City's Human Resources and Workforce Development Department at 850-891-8214.Equal Opportunity Employer:The City of Tallahassee is an Equal Opportunity Employer committed to promoting equity and celebrating diversity. The City of Tallahassee invites applications without regard to an individual's race, color, gender, religion, national origin, age, disability, marital status, pregnancy, sexual orientation, gender identity, veteran status, or any other characteristics protected by law.Veterans' Preference:Certain service members and veterans, and the spouses of the service members and veterans, will receive preference and priority, and certain service members may be eligible to receive waivers for postsecondary educational requirements. For information on who may be eligible for Veterans' Preference, go to or call Human Resources & Workforce Development at (850) 891-8214.To claim Veterans' Preference, applicants must upload a DD-214 (and other documentation, as applicable) with their online application prior to the closing date of the job opening.Accommodation for Persons with a Disability:If you require an accommodation, as defined by the Americans with Disabilities Act, please contact the City's ADA Coordinator, in the Office of Diversity & Inclusion, at 850-891-8950 or at TLHADA@talgov.com Monday through Friday, between 8 a.m. and 5 p.m., or TDD 711, at least 48 hours, (excluding weekends and holidays), prior to the application deadline.Apply for Job* Careers* Sign In* New User

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City of Tallahassee (FL)

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