Amazon Web Services (AWS), Call Centers, Customer Relationship Management (CRM), Customer Support/Service, Data Entry, Health Insurance, Healthcare Software, Insurance, Pharmacy, Problem Solving Skills, Time Management, Typing
Job Title: TPL TPR Customer Service Representative
Duration: Long-term Project(witn extension)
Payrate: $20.00/hr (W2)
Location: Austin, TX (Local Remote)
Roles and Responsibilities:
- The TPR agent will take inbound calls from Providers, Insurance companies and Clients to update Other Health Insurance stored in our systems for both Medical and Pharmacy using external websites for each carrier.
- The agent will also assist with updating the OHI from other referral sources in our inventory queues.
- The role consists of meeting our call center requirements and ensuring our updates are completed timely and accurately per our Key Measure requirements.
Skills Description :
Call center experience, Problem solving, Verification and research, Data Entry, Typing, researching
Would be nice to have skills: Experience with AWS CRM, Phoenix, Onbase, Excel, Other Health Insurance applications