Analysis Skills, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, File Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Leadership, Medicaid, Presentation/Verbal Skills, Quality Assurance, Subrogation, Time Management, Writing Skills
Position: TORT - Clerk
Duration: Long-term Project (with extension)
Location: Austin, TX (Remote)
Offering Description:
Remote, Austin local. Interact professionally with clients, attorneys, and insurance companies via inbound calls. Provide appropriate and timely responses with resolution to inquiries and concerns from the callers
Process Description:
Remote, Austin local. Receiving high volume inbound calls while navigating multiple applications in order to research the reason of the call and provide a resolution. Review medical claims and send outgoing correspondence for pursuit of recoveries for the Medicaid Program.
Roles and responsibilities:
- Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score.
- Adhere to schedule.
- Makes recommendations to management to improve efficiency and effectiveness of current processes. Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
- Flexibility to work overtime as needed by daily production inventory requirements.
- Perform other duties as assigned by leadership within the operational production queues according to the needs of the business.
Skills Description:- Minimum of 12 months of customer service and contact center setting experience.
- Mid to high level computer skills.
- Professional with a minimum 1 year in a customer service and or data entry or related experience
What We Are Looking For:- Detail oriented and quality focus delivering timely assessments and data entry.
- Excellent verbal and written communication skills.
- Function independently and use critical thinking to analyze medical claims for pursuit of subrogation.
- Self motivated and independent while being able to accept direction with completion of tasks.
- Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment.
- Willingness to learn a variety of enrollment types.
- Commit to ongoing learning to maintain competence in assigned tasks.