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Customer Service Jobs in Austin, TX

Customer Services - Customer Service Representative

Artech LLC

Austin, TX

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JOB DETAILS
SKILLS
Analysis Skills, Call Centers, Call Volume, Communication Skills, Computer Skills, Customer Relations, Customer Support/Service, Data Entry, Detail Oriented, File Maintenance, HIPAA (Health Insurance Portability and Accountability Act), Insurance, Leadership, Medicaid, Presentation/Verbal Skills, Quality Assurance, Subrogation, Time Management, Writing Skills
LOCATION
Austin, TX
POSTED
1 day ago
Position: TORT - Clerk
Duration: Long-term Project (with extension)
Location:  Austin, TX (Remote)

Offering Description:
Remote, Austin local. Interact professionally with clients, attorneys, and insurance companies via inbound calls. Provide appropriate and timely responses with resolution to inquiries and concerns from the callers
 
Process Description:
Remote, Austin local. Receiving high volume inbound calls while navigating multiple applications in order to research the reason of the call and provide a resolution. Review medical claims and send outgoing correspondence for pursuit of recoveries for the Medicaid Program.
 
Roles and responsibilities:
  • Adhere to the Quality Assurance program in order to improve the daily processing of applications and file maintenance transactions with a minimum quality score.
  • Adhere to schedule.
  • Makes recommendations to management to improve efficiency and effectiveness of current processes. Maintain strict confidentiality of information and job files as dictated by current HIPAA requirements.
  • Flexibility to work overtime as needed by daily production inventory requirements.
  • Perform other duties as assigned by leadership within the operational production queues according to the needs of the business.
 
Skills Description:
  • Minimum of 12 months of customer service and contact center setting experience.
  • Mid to high level computer skills.
  • Professional with a minimum 1 year in a customer service and or data entry or related experience
 
What We Are Looking For:
  • Detail oriented and quality focus delivering timely assessments and data entry.
  • Excellent verbal and written communication skills.
  • Function independently and use critical thinking to analyze medical claims for pursuit of subrogation.
  • Self motivated and independent while being able to accept direction with completion of tasks.
  • Adapt to changes in strategy or approach as needed in a fast-paced, innovative environment.
  • Willingness to learn a variety of enrollment types.
  • Commit to ongoing learning to maintain competence in assigned tasks.

About the Company

A

Artech LLC

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