Customer Services Professional

TekWissen LLC

Cary, NC

JOB DETAILS
SALARY
$22.06–$29.65
SKILLS
Business Development, Business Operations, Business Processes, Customer Support/Service, Diversity, Healthcare, Healthcare Providers, Medical Imaging, Operational Improvement, Process Improvement, Quality Assurance Methodology, Regulations, Test Plan/Schedule, Workforce Management
LOCATION
Cary, NC
POSTED
2 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: Customer Services Professional
Location: Cary, NC 27511
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: On site
Job Description:
Position Description:
  • Deploys detailed knowledge and expertise about the organization's Service offering, related products and application domain to improve either business operations (e.g. support for critical/important project issues) and/or strategic innovations (e.g. Service offering / portfolio innovation).
  • Maintains a close interaction with various management functions.
  • Supports acquisition activities with detailed technical knowhow on complex issues.
  • Adheres to and enforces the organization's internal processes and rules as well as public standards and regulations.
Impacts:
  • Needs professional technological, economical or scientific know how, methods, tools and principles, and applies to differing and variable situations.
  • Needs to solve assigned, non-routine tasks, to contribute to projects or assignments, or to support development of guidelines, methods, tools or business processes.
Key Responsibilities:
  • Experienced Professional" These positions are expected to contribute to and deliver business processes or detailed technology solutions, in a self-managed and target oriented manner, and thus contributes to team results.
  • Positions focusing on analyzing, developing, testing or implementing processes, technologies and systems in their specific field of expertise, from first principles.
  • Targets are short to medium term (best to be characterized as milestones), and achievements are monitored.
  • They may provide functional advice to and integrate services of operational staff or semi-professional colleagues.
  • Typically these functions review to 2 to 5 years of relevant experience in their field of work and qualification.
Experience:
  • 2+ years or Master Entry Knowledge: Good knowledge in a technical field or business method including the basic theoretical background.
  • Develops basic business understanding.
  • Contributes to team effort, awareness of expected value add.
  • May improve processes, business methods or technical components
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/