Customer Services Professional

TekWissen LLC

Irving, TX

JOB DETAILS
SALARY
$15–$17
SKILLS
Access Control, Board of Education, Call Centers, Communication Skills, Content Management Systems (CMS), Customer Relations, Customer Support/Service, Data Entry, Diversity, Emergency Procedures, Fire Suppression/Control, Healthcare, Healthcare Providers, Identify Issues, Investigative Reports, Maintenance Services, Medical Imaging, Microsoft Windows Operating System, Microsoft Word, On Call, Presentation/Verbal Skills, Sales, Security Equipment, Telephone Skills, Workforce Management, Workplace Issues, Writing Skills
LOCATION
Irving, TX
POSTED
4 days ago
Overview:
TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.
Job Title: Customer Services Professional
Location: Irving TX 75063
Duration: 12 Months
Job Type: Temporary Assignment
Work Type: Onsite
Shift: (10:00 PM- 6:00 AM)
Job Description:
  • Provides support for monitoring and processing alarms received within the Central Monitoring Station (CMS).
  • Receives, processes and dispatches after hour calls for service.
  • Provides outstanding customer service by receiving calls from customers that are requiring service or information reference on their accounts.
  • Generates service tickets within the service database on customer requests for service.
  • Monitors, supports and troubleshoots alarm systems.
  • Acknowledges alarm received and dispatches appropriate personnel for issue at hand.
  • After dispatch, logs call into system activity report.
  • After hours only, contacts and dispatches on-call service technicians.
  • Generates statistical or investigative reports for management.
  • Dispatch appropriate authorities upon receipt of alarm signals.
  • Continuously monitor alarm signal queue Document all calls with appropriate resolution codes and notes.
  • Provide quality customer service on every call.
  • Promote good listening skills.
  • Communicate clearly and effectively with customers and agencies.
  • Manage length of calls.
  • Attend monthly training sessions.
  • Be familiar with emergency procedures.
  • Review and critique recorded conversations for purposes of improving customer interaction skills
  • H.S. Diploma or State Board of Education certified GED along with Related/equivalent experience or Associates Degree required.
  • Any certified training or knowledge of Access Control, Fire, and Burglary systems a plus.
  • 1-3 years Sales or Customer Service experience.
  • Prior security call center experience is preferred.
  • ACD knowledge helpful.
  • Good verbal and written communication skills to effectively communicate over the telephone.
  • Excellent customer service skills and ability to work in a dynamic fast paced environment.
  • Ability to navigate a computerized data entry system or other relevant applications.
  • Knowledgeable in Microsoft Windows (Word) and the internet.
TekWissen Group is an equal opportunity employer supporting workforce diversity.

About the Company

T

TekWissen LLC

WE THE TEKWISSEN PEOPLE

TekWissen offers you a broader portfolio of services, industry-leading solutions, and the meaningful innovations that give you greater flexibility and speed to respond to market dynamics, reduced costs and risk to improve enterprise performance, and increased productivity to enable growth.

To keep pace with global market demands, TekWissen keeps its finger on the pulse of change. Our organized approach to guiding a project from its inception to closure. Managing projects is becoming more and more important as we enter the digital era. To cope with the pace that this transition demands, a method is required to manage projects so they can yield quality work, while incorporating efficient use of time and resources.

Project involves identifying which quality standards are relevant to the project and determining how to satisfy them.

It is important to perform quality planning during the Planning Process and should be done alongside the other project planning processes because changes in the quality will likely require changes in the other planning processes, or the desired product quality may require a detailed risk analysis of an identified problem. It is important to remember that quality should be planned, designed, then built in, not added on after the fact.

Capabilities and accomplishments in one TekWissen business enhance the opportunity for success in the others. Put simply, TekWissen's unique combination of attributes promotes success.



COMPANY SIZE
100 to 499 employees
INDUSTRY
Computer/IT Services
FOUNDED
2009
WEBSITE
http://www.tekwissen.com/