Customer Services Relations Assistant NF-02

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Customer Services Relations Assistant NF-02

Department of the Army

United States Army Installation Management Command

Family and Morale, Welfare & Recreation (FMWR) - Outdoor Recreation

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• Summary
• This job is open to
• Duties
• Requirements
• How you will be evaluated
• Required documents
• How to apply

Summary

This position is located at: Outdoor Recreation - Fort Hood, Texas.

Outdoor Recreation at Fort Hood offers high-energy, customer-focused outdoor adventures including paintball, boating, hiking, camping, fishing, and family-friendly events. The team supports Soldiers and families with safe, fun, hands-on activities that build morale, resilience, and community connection.

Learn more about this agency

Summary

This position is located at: Outdoor Recreation - Fort Hood, Texas.

Outdoor Recreation at Fort Hood offers high-energy, customer-focused outdoor adventures including paintball, boating, hiking, camping, fishing, and family-friendly events. The team supports Soldiers and families with safe, fun, hands-on activities that build morale, resilience, and community connection.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 08/03/26

Due by 11:59 p.m. ET on August 3, 2026

Location

1 vacancy in the following location:

Fort Hood, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $16 - $17 per hour Pay scale & grade

NF 2

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Intermittent - This is an intermittent or flex position. Guaranteed 16hrs. per week. Incumbent may work 16 to 39 hours per week. Travel Required Not required

Appointment type Permanent

Occupations and job series

• 1101 General Business And Industry

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number O2NAFEF-26-12975438 Control number 871432000

This job is open to

Help

The public

U.S. Citizens, Nationals or those who owe allegiance to the U.S.

Clarification from the agency

United States (U.S.) Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. territory for three (3) or more continuous years immediately preceding the start of Federal affiliation.

Duties

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• Independently performs customer service relations work that contributes toward the well-being of both civilian and military guests and the protection and safety of these guests, other employees and government property.
• Uses tact and diplomacy to deny entrance to unauthorized personnel or to remove those not adhering to rules and policies, including those whose dress or manner does not meet prescribed standards.
• Checks membership cards of persons entering the facility. Ensures that patrons comply with applicable rules and standards. Reports incidents to proper authorities.
• Maintains assigned area in a clean and orderly manner. Ensures compliance with fire, safety and security standards. Maintains log of authorized visitors and checks to ensure visitors are authorized entry. May operate a motor vehicle.
• Performs other duties as assigned.

Requirements

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Conditions of employment

• Direct Deposit and Social Security Card is required.
• Meet qualification/eligibility/background requirements for this position.
• A one year probationary period may be required.
• Satisfactorily complete an employment verification (E-Verify) check.
• Subject to satisfactory completion of all pre-employment checks in accordance with AR 215-3, para.2 to include a Tier 1 background investigation.
• Must have the ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays

Qualifications

Resumes must be two pages (or less). Resumes should clearly demonstrate the applicants relevant experience, skills, knowledge and abilities as they pertain to this position.

A qualified candidate must possess the following:

• Must possess excellent customer services skills in order to communicate tactfully in attending to the needs of guests and enforce the various policies,requirements and rules of the facility for which employed.
• Must be able to operate and use various safety and other electronic and automated equipment involved in providing for the well-being of guests and the protection and safety of these guests, other employees and government property.
• Must have the ability to work a regular or rotating schedule that may include evening or nights, weekends, and holidays
• Experience or knowledge preferred in the following computer software programs: Microsoft Word, PowerPoint, Excel and Outlook.
• Ability to operate a cash register and utilize RECTRAC System preferred
• All experience must be listed on the resume for that experience to be considered. No assumptions will be made. *

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Education

This job does not have an education qualification requirement.

Additional information

Area of Consideration

• This job is open to candidates Local. This area is defined as the following counties: Bell and Coryell. (Military Spouses moving to the area within 30 days from the closing date of this announcement and Involuntarily Separated Military (ISM) members claiming ISM Preference are included in this area of consideration.)

Manual Application Option

• If you are unable to apply online, you can complete a paper application. To get started, contact servicing NAF Human Resources representative or office listed in the Agency Contact Information section (at the bottom of this announcement) to request a copy of the application form.
• Be sure to submit your completed application form, along with your resume and any required supporting documents, no later than 1PM Central Standard time on 08/03/2026 to ensure timely processing.
• Important: Incomplete applications, including missing responses to questionnaire items may result in an ineligible rating.

PCS Costs:

• Payment Permanent Change of Station (PCS) costs are not authorized, based on a determination that a PCS move is not in the Governments interest.

Incentives and Bonuses

• Incentives will not be paid.

Allowances and Differentials

• This job is part of a pay-banded system. Sunday premium pay for regularly scheduled employees and night differential pay may be authorized by the Garrison Commander.

Important Information Regarding Access to Certain Federal Facilities:

• Access to certain federal facilities may require a REAL ID-compliant drivers license/ID (marked with a star) or an Enhanced Drivers License (EDL) from WA, MI, MN, NY, or VT. See https://www.tsa.gov/real-id for details.

Your Application may be Considered for Multiple Opportunities:

• After you apply, your application remains valid for 90 days and may be referred to hiring officials as new vacancies arise. Additional referrals may occur for up to 90 days after the closing date.

Discover Your Path to Success

• Before you apply, take a moment to explore our Applicant Information Kit, your go-to guide for understanding our hiring processes and making your application stand out.
• Inside you will find helpful tips, insights, and everything you need to feel confident and prepared.
• Click this URL to view the kit: https://publicfileshare.chra.army.mil/Applicants/NAF_Applicant_Information_Kit.pdf.

Expand Hide additional information

Candidates should be committed to improving the efficiency of the Federal government, passionate about the ideals of our American republic, and committed to upholding the rule of law and the United States Constitution.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

How you will be evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your Application Matters: How We Will Review It

We want to help you put your best foot forward! Please take time to carefully follow all application instructions - missing information or skipped steps could impact your eligibility.

• Your application will be thoughtfully reviewed to see how well your experience and qualifications align with the requirements listed in this announcement. This includes your resume, supporting documents, and responses to the assessment questionnaire.
• We will consider your responses to our application questionnaire.
• If youre tentatively qualified, well take a closer look to ensure your questionnaire responses match the experience reflected in your resume and documentation.

Note: If its later found that qualifications or experience were overstated, it may affect your consideration for the position - so honesty and clarity are key.

Understanding Eligibilities: What You Can Claim When Applying

When you apply for a federal position through USAJOBS or USA Staffing, you may be eligible for selection preference or priority consideration based on your background or status. These eligibilities can improve your chances of being considered or referred for a position.

Depending on your situation, you may be able to claim one or more of the following eligibilities:

• NAF Preference 1 Spouse Employment Preference (SEP)
• NAF Preference 2 Involuntarily Separated From the Military (ISMP)
• NAF Priority Consideration 1 Business Based Action (BBA)
• NAF Priority Consideration 2 Former NAF Employee (FNE)/Current NAF (CNE)/Current APF Employee (CAE)
• NAF Priority Consideration 3 Outside Applicant Veteran (OAV) (Includes spouses and parents)

Tip: Be sure to review each eligibility question carefully and provide the required documentation. Claiming an eligibility without proper support may affect your application status. Looking for more details? Refer to the Who Gets Initial Consideration (Selection Preferences) and the What Other Considerations are Available sections of our Applicant Information Kit.

Benefits

Help

Working for Army Non-Appropriated Funds (NAF) can offer numerous advantages. Army NAF employment can provide a sense of pride and fulfillment, as youll be supporting communities comprised of military and civilian personnel, and their families, which contributes to the Department of Defenses overall mission. We offer a wide range of career opportunities, including jobs in childcare, recreation, hospitality, and more. Many employees have opportunities for professional development, including training, education, and certification programs to help towards career advancement. As an Army NAF employee, youll have access to some on-base facilities, including fitness centers, libraries, and many other amenities.

Regular full-time and part-time employees are eligible for enrollment in health and life insurance, participation in 401k and retirement plans, and paid personal time off and federal holidays. NAF flexible employees, working in the United States or a U.S. citizen or spouse or child of a U.S. citizen working for a NAFI in a foreign area, are eligible to participate in the NAF 401(k) plan. Some flexible employees may also be eligible to receive health insurance.

For a slideshow presentation regarding these benefits, please click the link below.

Review our benefits

Required documents

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Marriage License to support Spouse Employment Preference (SEP)
• DA 3434
• Other (3)
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFEF-26-12975438. The complete application package must be submitted by 11:59 PM Eastern Time on 08/03/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12975438.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Agency contact information

NAF HR Office Fort Hood

Email usarmy.hood.chra-hqs.mbx.ops2-west-naf-hrd@army.mil Address EF-NAF-W0VCAA US ARMY GARRISON FORT HOOD HQ

DO NOT MAIL

Fort Hood, TX 76544

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

Required Documents

Help

About Your Resume

• Federal agencies are required to limit resumes to two (2) pages or less and it must support the general or specialized experience described in this announcement. Resumes must adhere to the two-page limit and must be legible so they can be reviewed for eligibility, minimum qualifications, and other position requirements listed in this job opportunity announcement. For additional information on the two-page resume limit refer to: https://www.opm.gov/policy-data-oversight/hiring-information/merit-hiring-plan-resources/applicant-guidance-on-the-two-page-resume-limit/
• Your resume must be 5 megabytes (MB) or less. We recommend saving and uploading your resume as a PDF to preserve formatting and page count. Click this link for more tips: https://help.usajobs.gov/faq/application/documents/resume/page-limit.
• Please do not include photographs, personal images or other inappropriate content in your application materials.

Expedite Your Hiring

• To better expedite the hiring process, we recommend including contact information (name, email, phone number) for professional references in your resume.

Required Documents

• Required documents may vary based on the requirements for the position. The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
• Resume

Other Accepted Documents

• Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
• Cover Letter
• DD-214/ Statement of Service
• Marriage License to support Spouse Employment Preference (SEP)
• DA 3434
• Other (3)
• PCS Orders
• Resume
• Separation Notice (RIF)
• SF-50/ Notification of Personnel Action

How to Apply

Help

You may submit your application package using one of the two methods identified below:

1. Electronically (preferred) at https://www.usajobs.gov/ and search for Announcement number O2NAFEF-26-12975438. The complete application package must be submitted by 11:59 PM Eastern Time on 08/03/2026 to receive consideration.

• Click Apply to access the online application.

• You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application.

• Follow the prompts to select your resume and/or other supporting documents to include in your application.

• Reminder: Federal agencies are required to limit resumes to two (2) pages or less. Please review the Required Documents section of this announcement for more details.

• You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.

• After acknowledging you have reviewed your application package, complete the IncludePersonal Information section as you deem appropriate and click to continue with the application process.

• You will be taken to the online application which you must complete to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJOBS account and designate the document type when submitting your application.

• It is the applicants responsibility to verify that the application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan.

• Click this link to preview the application:https://apply.usastaffing.gov/ViewQuestionnaire/12975438.

• Additional information on how to complete the online application process and submit your online application may be found at https://appsupport.usastaffing.gov/hc/en-us.

• To verify of check the status of your application, log into your USAJOBS account. Once logged in, the Welcome screen lists your applications, your application status, and the date it was last updated. For information on what each application status means, visit https://help.usajobs.gov/how-to/application/status.

2. Manually: Please refer to the "Additional Information" section of this announcement for instructions on how to request a paper application.

Expand Hide how to apply

Agency contact information

NAF HR Office Fort Hood

Email usarmy.hood.chra-hqs.mbx.ops2-west-naf-hrd@army.mil Address EF-NAF-W0VCAA US ARMY GARRISON FORT HOOD HQ

DO NOT MAIL

Fort Hood, TX 76544

US

Next steps

Our Next Steps to Review Your Application and Keep You Informed

1. Application Review

• Once you submit your application, the system will automatically review your answers to the application questionnaire to determine if you meet the basic qualifications for the job.
• If you meet the qualifications, your application will move to the next step, where our HR representatives will carefully review your experience, skills, education (if applicable), and how well you match the job requirements.

2. Keeping You Informed

• If you provided an email address, youll receive a confirmation email letting you know weve received your application.
• As your application moves through the hiring process, well send you updates and notifications via email.
• Processing times may vary, but well do our best to keep you informed every step of the way.

Your Next Steps to Stay on Top of Your Application

1. Check Your Contact Information

• If your contact information changes after the job announcement closes, let us know as soon as possible.

2. Ensure You Receive Updates

• Double-check that your email address is accurate and that your inbox can receive messages from us,
• Make sure your mailbox isnt full and check your spam or junk folder to avoid missing important updates about your application.

3. Sign Up for Text Alerts

• Want to stay ahead in the hiring process? In your USAJOBS profile, you can sign up to receive text alerts about jobs you applied to or tasks you need to complete.

Were excited about your interest in this position and look forward to reviewing your application!

Expand Hide next steps

Fair and transparent

The Federal hiring process is set up to be fair and transparent. Please read the following guidance.

Criminal history inquiries Equal Employment Opportunity (EEO) Policy

Financial suitability New employee probationary period

Privacy Act Reasonable accommodation policy

Selective Service Signature and false statements

Social security number request

United States Army Installation Management Command

Fort Hood "A Great Place" rests in the beautiful hill and lake country of Central Texas between Killeen and Copperas Cove and is approximately 60 miles north of the capital city of Austin, 50 miles south of Waco, 160 miles south of Dallas, and 150 miles north of San Antonio. For everyone who enjoys the outdoors, The Great Place is the ideal location, because of warm winters and hot summers. The nearby lakes, Belton and Stillhouse, offer year-round outdoor recreation activities.

Agency contact information

NAF HR Office Fort Hood

Email usarmy.hood.chra-hqs.mbx.ops2-west-naf-hrd@army.mil Address EF-NAF-W0VCAA US ARMY GARRISON FORT HOOD HQ

DO NOT MAIL

Fort Hood, TX 76544

US

Visit our careers page

Learn more about what its like to work at United States Army Installation Management Command, what the agency does, and about the types of careers this agency offers.

http://www.hood.army.mwr.com

Summary

This position is located at: Outdoor Recreation - Fort Hood, Texas.

Outdoor Recreation at Fort Hood offers high-energy, customer-focused outdoor adventures including paintball, boating, hiking, camping, fishing, and family-friendly events. The team supports Soldiers and families with safe, fun, hands-on activities that build morale, resilience, and community connection.

Learn more about this agency

Overview

Help

Accepting applications

Posted yesterday · Apply by 08/03/26

Due by 11:59 p.m. ET on August 3, 2026

Location

1 vacancy in the following location:

Fort Hood, TX

No matching locations found.

Work site options

Telework eligible No Remote job No Relocation expenses reimbursed No Salary $16 - $17 per hour Pay scale & grade

NF 2

Promotion potential None

Learn more about pay scale and grade

Pay scale and grade determines the salary of the job.

Work schedule Intermittent - This is an intermittent or flex position. Guaranteed 16hrs. per week. Incumbent may work 16 to 39 hours per week. Travel Required Not required

Appointment type Permanent

Occupations and job series

• 1101 General Business And Industry

Supervisory status No Federal service type This job is in the Competitive Service Represented by a union No

Drug test No Security clearance Not Required Position sensitivity and risk Non-sensitive (NS)/Low Risk

Jobs require a background check and some require a security clearance. The type depends on the job.

Background check type

• Suitability/Fitness

Financial disclosure required No

Some jobs require financial disclosure to identify conflicts of interests.

Announcement number O2NAFEF-26-12975438 Control number 871432000

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