At INEOS Pigments, we value our peoples contribution in making us one of the largest producers of titanium dioxide in North America. Providing numerous products and services to industries around the globe from coatings to plastics to paper and other end-uses, we invest in employee development and offer a wide range of career opportunities, offering everyone the chance to broaden their experience and build a professionally rewarding career.
About the Role
In this role, you will manage all the facets of customer relationships to ensure that defined and agreed to customer needs are met. Direct relations between external customers and Commercial Credit and Transportation Warehousing personnel. Manages more complex accounts which may include export, import, and consignment accounts. Provide guidance to less experienced customer service representatives for complex items. Assures that all activities comply with customs and transportation guidelines aligned with the country of destination.
About You
Relevant BS or BA degree desired or equivalent experience. Minimum 2 to 5 years of experience in export customer service function manufacturing-oriented preferred with knowledge of customs and shipping documentation requirements. Proficiency in SAP or comparable software system desired. Demonstrated ability in detail-oriented functions with communication and export documentation. Demonstrated leadership skills and ability to interact clearly and efficiently with customers, freight forwarders, shippers, and internal business functions. Demonstrated dedication to meeting internal and external customers expectations while maintaining effective relationships with customers. Strong written and verbal communication skills, and basic computer literacy - basic knowledge of MS Office Word, Excel, and PowerPoint. Ability to work with multi-disciplinary teams and across different locations.
Specific Job Responsibilities
Processes the most complex customer orders, inquiries, and complaints covering items or products ordered with deep expertise. Maintains ongoing relationships with key customers and commercial staff. Utilizes knowledge of products, product availability, sales territories, and individual customers to provide a communication link to customers. Records and processes orders and inquiries received by fax, telephone, and electronic mail. Provides pricing availability and schedule information within established guidelines. Works with freight forwarders to schedule shipments by ocean vessel to meet customer requirements. Provides accurate and timely export fillings, LCs, and customer documentation. Provides pricing availability and schedule information within the established guidelines. Researches and obtains a resolution of customer issues. Serves as the communications link between customers and sales staff to assure responsiveness. Provides guidance and assistance to new and less experienced staff.
Our Ashtabula, Ohio Complex
Consisting of two plants just south of Lake Erie, our state-of-the-art manufacturing complex with leading technology and more than 45 years of manufacturing excellence. INEOS Pigments offers a competitive salary with an annual bonus and a comprehensive benefits package, including paid time off, medical, dental, vision, short-term disability, long-term disability with the buy-up option, basic life & AD&D insurance with a buy-up option for self and dependents, and 401k with company match.
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