Job Title: Customer Service Representative/ Call Center Representative/ Client Services Representative
Location: 300 East Joppa Road, Suite 601, Towson, MD 21286
Duration: 6 Months (Opportunity for extension)
Hours of operation: 7:45 AM-4:15 PM EST
Working Model: Full-time onsite role during training then hybrid role onsite 3 days per week, remote 2 days per week
Must have skills:
Must have 2-3 years of customer service or call center experience
Must be proficient in Microsoft Office Suite and PDF. Salesforce experience is a plus
Job Summary
Come join us with helping people save for their future. Our company offers employers the ability to provide retirement savings plans to their employees through 401(k), 403(b) or other qualified plans.
NWPS strives to provide an extraordinary work environment that supports the happiness and well-being of our staff, clients, and company.
Join us to work on a team of critically-thinking, detailed-oriented people who support our clients and their employees with their retirement savings plans' operation.
Essential Duties and Responsibilities
Answers in bound calls (no selling)
Provides exceptional customer service information regarding 401(k), 403(b) or other qualified plans
Educates participants about their retirement account and features
Data Entry and other administrative tasks
Facilitates problem resolution and document processing
Skills: Knowledge, Skills, and Abilities
Proficiency in Microsoft Office products
Communicate effectively, both verbally and in writing
Excellent problem-solving and critical thinking ability
Ability to multitask
Show initiative and be proactive when necessary
Quality-driven with a strong sense of accountability
Diagnose problems and offer resolution
Be open and flexible in a dynamic environment focused on continuous improvement
Salesforce knowledge preferred but not required
Bilingual (Spanish/English) is a plus
Education: Educational/Previous Experience Requirements
High School Degree or equivalent
Customer Service, Call Center, CSR