Customer Services Representative, Customer Service

Customer Services Representative, Customer Service

Salary

$25,999.12 - $31,203.28 Annually

Location

Alexandria, Louisiana

Job Type

Classified

Division

Finance

Department

Customer Service

Opening Date

08/05/2026

Closing Date

8/19/2026 11:59 PM Central

FLSA

Non-Exempt

• Description
• Benefits

SELECT THE TEXT MESSAGE OPTION TO RECEIVE APPLICATION UPDATES BY TEXT. After your account has been established, you can upload documents from a saved document on your computer or manually enter your personal information. This application will be saved and used to apply for future job openings. YOU MUST UPDATE ANY NEW EMPLOYMENT HISTORY WHEN YOU APPLY FOR NEW JOBS.

Description

This classification processes payments for utility services and property taxes, or admission fees for the zoo, and performs customer service functions for the City of Alexandria. Work is performed under the direct supervision of the Customer Service Manager. Positions in the Customer Service Department are considered essential during emergencies and are required to work during storm-related events. Position is also subject to work overtime, including holidays and weekends.

Examples of Duties

Greets and assists customers at the front desk or drive-through window with utility services.

Receives payments for municipal electric, gas, and water utility services.

Verifies payment amounts and account information are correct; posts payments to customer accounts.

Balances cash drawer at the completion of shift and reconciles with monies received; prepares deposits.

Performs clerical duties.

Assist with customer account functions such as: researching customer accounts, establishing payment arrangements, processing service requests, preparing service orders and other documentation, and maintaining the file system of departmental records.

Operates a personal computer, calculator, and related office equipment; utilizes specialized software in support of the department's function.

Typical Qualifications

High School diploma or GED; supplemented by one (1) year of experience in cashier, customer service or clerical work; or any equivalent combination of education, training, and experience.

Supplemental Information

Applicants must supply complete and accurate information concerning their previous training and experience including a detailed description of their work experience, the names and addresses of all previous employers and the dates of employment. The information is subject to verification. Examination may consist of a written test, a rating of training and experience, a performance test or any combination thereof deemed necessary to adequately screen and rank applicants. Examination notices will be sent out via email with a testing date, time, and location if applicable. If you prefer to receive text messages regarding your application update, please include a current cell phone number on your application.

The City of Alexandria is an equal opportunity employer and does not discriminate on the basis of race, age, sex, color, religion, national origin, or disability.

We offer a complete benefits package to full-time employees, including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, vacation, sick leave, and a wellness clinic for employees.

To learn more details, visit our website.

Employer City of Alexandria, LA

Address 625 Murray Street

P.O. Box 71

Alexandria, Louisiana, 71309

Phone 318-449-5078

318-449-5030

Website http://www.cityofalexandriala.com