Customer Services Representative

CUSTOMER SERVICE REPRESENTATIVE

LOCATION

Dallas, Texas | Onsite

COMPENSATION & SCHEDULE

• $23/hour

• Schedule: Monday-Friday 9am-5pm

• Employment type: 6-8 month contract

ROLE IMPACT

Support deposit operations and deliver excellent service to internal and external banking customers. This role helps ensure accurate account processing, regulatory compliance, and timely resolution of customer requests while supporting branch and back-office operations.

KEY RESPONSIBILITIES

• Support daily deposit operations processing, including Day 2 validation, file maintenance, non-posts, NSF items, new/closed account reviews, account confirmations, and operational reports.

• Open and maintain personal and business deposit accounts, completing CIP/KYC verification, beneficial ownership/CDD requirements, signer changes, documentation review, system coding, and account closures.

• Assist with wire transfers, OFAC/watchlist review, required screening and callback procedures, and escalation of potential compliance issues.

• Respond to customer inquiries and account-service requests involving EFTs, AFTs, stop payments, deposit products, service charges, ATM/debit cards, checking and savings transactions, funds availability, and check verification.

• Research and resolve customer issues, coordinate with other departments, provide statement/check copies, and assist with bank operations or teller duties as assigned.

MINIMUM QUALIFICATIONS

• Bachelor’s degree (B.S./B.A.) from an accredited educational institution.

• Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint.

• Experience utilizing Jack Henry, Fiserv, or another mainstream bank core operating system.

CORE TOOLS & SYSTEMS

• Jack Henry

• Fiserv

• Mainstream bank core operating systems

• Microsoft Word

• Microsoft Excel

• Microsoft PowerPoint

PREFERRED SKILLS

• 5+ years in banking center operations.

• Knowledge of deposit operations, CIP/KYC, CDD, OFAC/watchlist procedures, and banking compliance processes.

• Customer service experience supporting deposit products and account-related transactions.

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy